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Bill Payment issue

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Starter Poster
Posts: 2
Registered: ‎25-11-2018

Bill Payment issue

by Aidan1986 Starter Poster
Message 1 of 3 (454 Views)

Hi There,

 

We made a payment of $139.98 against our account on the 19th of November but it has not shown against our current charges owing.

 

 

Are you able to confirm this payment has been processed and therefore we will not incur a late fee? I am happy to supply our account number privately.

Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: Bill Payment issue

by Retired Staff MikeHales Retired Staff
Message 2 of 3 (424 Views)

@Aidan1986

It'll take about 3 days to appear on your account - depending on how you paid. My Vodafone will show if anything owning on the bill.

Cheers

m

Product Owner AI & Automated Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎25-11-2018

Re: Bill Payment issue

by Aidan1986 Starter Poster
Message 3 of 3 (415 Views)

Thanks Mike,

 

However the charge is still showing against our account despite our proof that it has been paid (payment reference number etc). This was paid well over 3 working days ago. I am obviously keen to ensure this has been processed so there are no late fees attached to our account.

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