BB bill not right

New Poster
Posts: 1
Registered: ‎09-03-2018

BB bill not right

by Micksa New Poster
Message 1 of 2 (692 Views)



I signed up for fibre BB & all is working well enough, but I got a bill for a modem I was told would be a free replacement for my old one (which malfunctioned) along with the monthly charge of $120, which is quite a bit more than what I was told when I signed up.


I called about this and it was confirmed the modem was free and the monthly bill was not right, but when I was put on hold to speak with someone else the line eventually went dead.


I just don't have time to sit another 30 minutes just to go through the same thing again. Can someone help please? 

Starter Poster
Posts: 3
Registered: ‎26-03-2015

Re: BB bill not right

by KatieBrockie Starter Poster
Message 2 of 2 (638 Views)

I can see sveral complaints like this. I too have been charged incorrectly for my BB and fixed line account nearly every month since I signed up about 18 months ago. Every month I have to email and phone and eventually I get the bill sorted. But it's a pain in the bum. I think Vodafone need to look at their BB billing process. I've never had any problems with my mobile account.


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