I signed up for fibre BB & all is working well enough, but I got a bill for a modem I was told would be a free replacement for my old one (which malfunctioned) along with the monthly charge of $120, which is quite a bit more than what I was told when I signed up.
I called about this and it was confirmed the modem was free and the monthly bill was not right, but when I was put on hold to speak with someone else the line eventually went dead.
I just don't have time to sit another 30 minutes just to go through the same thing again. Can someone help please?
I can see sveral complaints like this. I too have been charged incorrectly for my BB and fixed line account nearly every month since I signed up about 18 months ago. Every month I have to email and phone and eventually I get the bill sorted. But it's a pain in the bum. I think Vodafone need to look at their BB billing process. I've never had any problems with my mobile account.