Back in February, I made the decision to ring customer service as my wife wanted a landline and since it was only supposed to be $10 more a month, I figured it would be easy enough.
I was told at the time, I would need to change my account to get the landline and that would put me on a new fixed term contract. However, to offset this, Vodafone would upgrade my FIbrex 200 to Unlimited for free. I was also asked if i wanted to merge my broadband account with my mobile and i'm now thinking this was a bad mistake..
Every month I ring up to see the status of this request and every time i'm told the same thing - that someone will contact me to get it actioned and that it's a priority. It's now been close to 4 months and not a single **bleep** thing has changed. I've still never been contacted and the only time I hear anything is when I ring up myself. Quite frankly, i'm tired of being promised the same thing over and over and having nothing happen.
To say this is poor customer service is an understatement.