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3G failure on rural broadband

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Regular Poster
Posts: 22
Registered: ‎09-02-2018
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3G failure on rural broadband

by Regular Poster bark48 Regular Poster
Message 1 of 5 (118 Views)

B315 modem in Marlborough Sounds. 

4G is okay but no 3G, the modem usually defaults to 3G when I use the the phone on the rural broadband. Now it goes to 2G and does not receive incoming calls. Outgoing calls are poor quality but can be connected.

unable to select 3G via the App.

any suggestions as the 0800 helpline is not very helpful!

thanks

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Staff
Posts: 233
Registered: ‎25-11-2011

Re: 3G failure on rural broadband

by Staff wsfinest Staff
Message 2 of 5 (115 Views)

How long has this been happening for. When you called the help desk did they log a fault for you at all ?

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Regular Poster
Posts: 22
Registered: ‎09-02-2018

Re: 3G failure on rural broadband

by Regular Poster bark48 Regular Poster
Message 3 of 5 (113 Views)

Hi

Not sure when the 3G failed. I only realised when my wife tried to phone home from a mobile, but it is at least 24hrs as there was a message on another home phone saying we couldn't be reached.

 

Help desk did not log fault

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Business Ninja Adept
Posts: 2,123
Registered: ‎30-09-2014

Re: 3G failure on rural broadband

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (105 Views)
@bark48

There was a 3G fault on the cell site, resolved today at 3.40PM after hardware replacement at site.

Reboot your modem and advise back if any further issues.
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
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Regular Poster
Posts: 22
Registered: ‎09-02-2018

Re: 3G failure on rural broadband

by Regular Poster bark48 Regular Poster
Message 5 of 5 (90 Views)

Thanks very much 

 

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