24-04-2020 10:29 AM
Usually you can just reply with STOP - there's a few messages you can't opt out of but it doesn't sound like the case here.
There's more info about these types of messages on our FAQ - https://help.vodafone.co.nz/app/answers/detail/a_id/7522
24-04-2020 11:00 AM
@hpatel Thanks for your reply. I'll do that next time. It would have been nice to add this to the text they send (similar to the unsubscribe link for emails) I believe this is actually a legal requirement. Better still, don't send messages to start with, and let people opt in first (this is also a legal requirement for email newsletters, if not best practice).
24-04-2020 11:35 AM
Are these from a Premium SMS Service or are they from us (Vodafone)?
If they are from Vodafone, you can't opt out with the STOP response, it needs to be disabled by Customer Service.
I can do it for you if you like, Private Message me your number.
24-04-2020 11:41 AM
@sebastianbd I don't know really, the text comes from 7245. In the app there is an option to disable notifications, which I did but I still get them. Anyways, will pm you my number and appreciate your help
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