sim not provisioned

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Posts: 1
Registered: ‎06-06-2020

sim not provisioned

by AnnetteSwale New Poster
Message 1 of 2 (353 Views)

My sim is not provisioned (that is what my cell says).  I tried to call my cell from skype and the number doesn't work.  it is still working on whats app.  It may just need topping up but I tried that previously and it still didn't work.  I called vodafone 0800, no one able to speak to.  tried chat bot, useless!  I have requested a callback 4 times now, no one calls.  I can't go to a store because I am in managed isolation.  anyone know how to get hold of someone at Vodafone to help fix my sim?  I would like to be able to use my cell.  Thanks


Posts: 40
Registered: ‎08-07-2014

Re: sim not provisioned

by Staff hpatel Staff
Message 2 of 2 (340 Views)

Hi @AnnetteSwale, can you please send me a private message with your mobile number and the SIM card number (16 digits beginning with 6401) and I can look into this for you.

I work in the Corporate/Government space for Vodafone, but I know a little bit about a lot of things we do. I volunteer my time on here.
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