Reply

not receiving verification texts on galaxy s9+

Highlighted
New Poster
Posts: 1
Registered: ‎27-03-2018

not receiving verification texts on galaxy s9+

by deej6989 New Poster
Message 1 of 3 (2,137 Views)

New to vodafone mobile network and samsung/android phones.

 

Bought the new galaxy s9+ yesterday and had my cell phone number transferred over from a different provider. This was activated this morning and whilst going through the various setups/logins for multiple apps, each time I ask to have a verification code text to my cell phone number, I do not receive anything.

 

Other calls and texts come through from normal cell phone numbers but not the shorter verification senders.

 

Is this an issue with the samsung or vodafone?

 

Any help would be appreciated.

 

Cheers

Highlighted
Retired Staff
Posts: 3,178
Registered: ‎02-02-2013

Re: not receiving verification texts on galaxy s9+

by MikeHales Retired Staff
Message 2 of 3 (2,094 Views)

@deej6989

Welcome and thanks for your post.

Still an issue?

m

Product Owner AI & Automated Support
Vodafone New Zealand
Highlighted
Vodafone Ninja
Posts: 604
Registered: ‎30-08-2016

Re: not receiving verification texts on galaxy s9+

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 3 of 3 (2,067 Views)

Sounds like the vendors sending the verification SMS to you haven't updated their routing since your number has ported, hopefully it resolves itself soon if not already, otherwise you may need to contact the company of the app so they can raise it with their SMS vendor. 

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Stats
  • 2 Replies
  • 2y ago
  • 2,138 Views
  • 1 Kudo
  • 3 Contributors
404 - Page Not Found

404 - Page Not Found

Page Not Found - 404 error

We're sorry. The page you're looking for can't be found.

It has either been removed, had its name changed, or is temporarily unavailable.Please try the following:

Network Status

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.