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Top Up

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Posts: 73
Registered: ‎25-01-2017
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Top Up

by Contributor Fantail18 Contributor
Message 1 of 5 (1,766 Views)

Hi There, I've just topped up my phone online and didn't get the usual text (my husband also topped up and no text) is there a reason for this - something to do with the ongoing mainyrnance this weekend or a fault of some sort?

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Business Ninja Adept
Posts: 2,075
Registered: ‎30-09-2014

Re: Top Up

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 5 (1,751 Views)
Nope there were some changes made to the SMS confirmations that get sent. I think that one was disabled.

Let me check on Monday and confirm for you.
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
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Business Ninja Adept
Posts: 2,075
Registered: ‎30-09-2014

Re: Top Up

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 5 (1,735 Views)

@Fantail18Please confirm for me, did you top up via My Vodafone app / website or via another method?

NOC Engineer | Vodafone NZ
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Posts: 73
Registered: ‎25-01-2017

Re: Top Up

by Contributor Fantail18 Contributor
Message 4 of 5 (1,732 Views)

Hi There, we both topped up via the website.

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Business Ninja Adept
Posts: 2,075
Registered: ‎30-09-2014

Re: Top Up

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 5 of 5 (1,728 Views)

@Fantail18

 

Can you please private message me both your numbers and the dates you did the top ups?

 

Just want to check and confirm everything is working as expected and will come back to you on the same.

 

Best Regards,

Sebastian

NOC Engineer | Vodafone NZ
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