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Samsung Warranty

New Poster
Posts: 1
Registered: ‎19-02-2018

Samsung Warranty

by StaceyEllieMcGaw New Poster
Message 1 of 2 (777 Views)

Hi 

 

I have almost had my Samsung S7 for 2 years (2 years in April)

 

All of a sudden it dies when it goes under 50%

 

How do I go about getting this rectified?

 

Thanks

Business Ninja Initiate
Posts: 96
Registered: ‎02-10-2014

Re: Samsung Warranty

by Business Ninja Initiate Business Ninja Initiate Business Ninja Initiate
Message 2 of 2 (770 Views)

Hi @StaceyEllieMcGaw

 

Best option would be to take it to your nearest store so it can be sent to Samsung to get assessed. The device has a 2 year warranty, so best to get onto it ASAP

 

Alternatively you could factory reset the phone, and then set it up again, and see if the issue persists - please be aware that this will erase everything on your phone, so best to do a google backup or similar first 

 

 

Thanks

Harry

Retail Sales Coach | Vodafone Retail
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