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Phone runs call and TXT but has no access to internet

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Starter Poster
Posts: 3
Registered: ‎16-03-2020

Phone runs call and TXT but has no access to internet

by K_H Starter Poster
Message 1 of 5 (195 Views)

Hi, all

 

I got a problem with my phone.

 

so, i just shifted my plan from pre-pay to pay monthly last week. First 1 or 2 days the plan worked fine, but just in this weekend, i found my phone had no access to internet any more...

 

Tried to pop my wife's sim card (2degrees) into my phone, works perfectly; while put my sim card into her phone, it only has 3G net.  

 

have called 777 and visited local shop, no one knows what happened to my phone...

 

My phone is HUAWEI P30pro with EMUI 10.1 OS

 

 

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Business Ninja Adept
Posts: 2,102
Registered: ‎30-09-2014

Re: Phone runs call and TXT but has no access to internet

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 5 (189 Views)

Can you please private message me the mobile number? I will take a look.

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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Starter Poster
Posts: 3
Registered: ‎16-03-2020

Re: Phone runs call and TXT but has no access to internet

[ Edited ]
by K_H Starter Poster
Message 3 of 5 (183 Views)

Thanks! My number <removed>

Posted from Huawei VOG-L09
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Business Ninja Adept
Posts: 2,102
Registered: ‎30-09-2014

Re: Phone runs call and TXT but has no access to internet

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (179 Views)

Hi

 

I asked you to Private Message me your number. This is a public forum. Please do not post personal details in the public form.

 

I will have a look at your connection and private message you about it.


Best Regards,

Sebastian

NOC Engineer | Vodafone NZ
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Starter Poster
Posts: 3
Registered: ‎16-03-2020

Re: Phone runs call and TXT but has no access to internet

by K_H Starter Poster
Message 5 of 5 (176 Views)
Thanks man, I'm new to here, not very sure how to send private. Thanks for removal of my number.
Posted from Huawei VOG-L09
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