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PXT

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Frequent Poster
Posts: 27
Registered: ‎02-06-2018

PXT

by Frequent Poster Idiom37 Frequent Poster
Message 1 of 9 (899 Views)

I have been charged for a PXT.   Only 43 cents plus I am being charged for a TXT at 37 cents.   

 

What is a PXT?     If it is what I think then Vodafone have a problem because I have NEVER ever sent a picture Text.   Come on Vodafone, prove I have done so and to whom.....

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Business Ninja Adept
Posts: 2,123
Registered: ‎30-09-2014

Re: PXT

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 9 (892 Views)

PXT = MMS.


Could be an picture, or it Could be a text message sent to an email address. Also some models of handset convert  long text messages into MMS (Instead of sending it as an SMS)

 

Log into MyVodafone and look at your usage. You will be able to see what number / email address it was sent to.


Then you can correlate that with your message history on your handset to see which message it was

NOC Engineer | Vodafone NZ
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Registered: ‎02-06-2018

Re: PXT

by Frequent Poster Idiom37 Frequent Poster
Message 3 of 9 (878 Views)

Considering it was a text with 18 words and one number confirming an appointment.

 

Another Ploy for Vodafone to make money.

 

Have been ignored by Customer Services again.   Asked to send copy of last invoice.  "I am on leave tomorrow but will be back online on Friday.  So far no reply.

 

Upper management could give a hoot as well.  They are experts at ignoring their customers.  

 

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Re: PXT

by Frequent Poster Idiom37 Frequent Poster
Message 4 of 9 (849 Views)

NOT a picture and NOT sent to an e-mail address.    It was an ordinary text........  Sent from one cellphone number to another cellphone number......

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Expert Contributor
Posts: 508
Registered: ‎24-08-2008

Re: PXT

by Expert Contributor Expert Contributor
Message 5 of 9 (869 Views)
Some appointment reminder systems are "premium" rated text, i.e. won't come out of your person to person text bundle.
Posted from Generic Android 2.0
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Registered: ‎02-06-2018

Re: PXT

by Frequent Poster Idiom37 Frequent Poster
Message 6 of 9 (850 Views)

Nothing to do with "reminder" settings. It was an ordinary text entered by myself without the help of whiz bang technology.

 

 

 

Mr Vodafone please explian this !!!!!!!  

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Business Ninja Adept
Posts: 2,123
Registered: ‎30-09-2014

Re: PXT

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 7 of 9 (845 Views)

Hi

 

Happy to take a look at it for you.

 

Please click on my username and private message me:

 

Your Mobile Number, Your 4 Digit account PIN and the date / time of the message charge you are disputing.

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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Registered: ‎02-06-2018

Re: PXT

by Frequent Poster Idiom37 Frequent Poster
Message 8 of 9 (830 Views)

Thanks but no thanks.

 

There is no way I will divulge my PIN.

 

How do I know you are Genuine......   I dealt with a person regarding Scam calls to landline and it turns out he was a disgruntled Ex Vodafone person.   Got nowhere with him.

 

 

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Business Ninja Adept
Posts: 2,123
Registered: ‎30-09-2014

Re: PXT

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 9 of 9 (826 Views)

I am a Engineer at Vodafone NZ - The Vodafone logo next to my name shows I am a Vodafone staff member but totally appreciate your apprehension Smiley Happy.

Obviously I can't go ahead and look into yours / anyones private information without knowing you are who you say you are (PIN Validation) either So unfortunately, I can't help you as you have requested!

 

You will need to contact Customer Services to have your questions answered.

 

Best Regards,
Sebastian

NOC Engineer | Vodafone NZ
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