Office can't complete the request

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Posts: 1
Registered: ‎26-06-2018
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Office can't complete the request

by Peter90 New Poster
Message 1 of 2 (976 Views)

I am having trouble with my the Office app for Android (on my Samsung Galaxy Note Pro 12.2). When attempting to open a PowerPoint file (.pptx) , I receive the following error message: Office can't complete your request right now.

I have already tried resetting PowerPoint, as well as uninstalling all of the office apps including OneDrive, and then reinstalling them again. Any ideas?


New Poster
Posts: 1
Registered: ‎30-06-2018

Re: Office can't complete the request

by SAMhU332 New Poster
Message 2 of 2 (927 Views)

Use an alternative app such as WPS Office , MobiSuite or Google Slides, and will open the file for you. In the meantime you may try resetting the PowerPoint Apps on your Android tablet and check if this helps.

  1. Ensure  PowerPoint is closed.

  2. Go to Settings > Apps or Applications.

  3. Find the App you want to reset. In this case the PowerPoint App.

  4. Select the App.

  5. Scroll down to Reset PowerPoint.

To assist you better, I suggest you this PowerPoint recovery method for further troubleshooting.

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