23-05-2020 10:34 AM
25-05-2020 11:37 AM
Try resetting the network settings as your phone should pick up the APNs from your SIM card. According to Nokia you'll need to go to Settings > Network & Internet > three vertical dots > Reset.
If that doesn't work, the next thing to try would be our APN settings tool. This will send a message with the right settings for your phone - but make sure you only use the Internet and MMS options as the WAP option can cause issues on Android phones.
31-05-2020 06:07 PM
01-06-2020 08:49 AM
It's definitely going to be a configuration issue on the handset. Especially given the fact it only stopped working after a Software upgrade on the handset (The way I read your post, is that it was working fine until you did the SW upgrade). Nokia 7.2 Handset is not something we (Vodafone) sell. And from my experience with the Nokia handsets they don't pick up our APN's by default, they require the manual configuration of the settings for it to work. These are the kind of problems you run into if you buy a handset from a 3rd Party.
I would suggest to firstly, go into your settings, and delete any and all the APN's that are configured in the list. Create a new one from scratch as per the below details:
Name: VFNZ Internet
APN Type: default, supl
These are the details for the Internet Access APN settings. After configuring these, reboot your mobile, make sure Mobile Data is turned on, and test again.
You can also configure the secondary APN for MMS messages as below, but try get the internet one sorted firstly
MMS Proxy: 172.30.38.3
MMS Port: 8080
MMS Protocol: WAP 2.0
APN Type: mms
01-06-2020 08:51 AM
RE: MMS issue, I guess that is caused as you have the wrong APN configured for MMS as well your posts states "life.vodafone.com". The correct APN for MMS is "live.vodafone.com"
01-06-2020 02:10 PM
01-06-2020 02:11 PM
@PetraHNo problem at all. Glad it's working for you now
For MMS, try IPv4.. See if it works.
01-06-2020 04:05 PM
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