08-01-2018 11:42 PM
We've texted 3 different Vodafone mobile numbers in Ireland from 3 different NZ vodafone mobile numbers over the past 3 weeks. In every instance the receiver sees a different (seems random) number as the sender each time. They do not even have NZ country code. This does not happen if an Irish mobile number sends a text from NZ to Ireland. I tried Vodafone NZ 777 technical support 3 times and they have no idea what the cause is and thus cannot suggest a solution. I wonder if it is more common and may be better to switch to a more reliable provider?
09-01-2018 01:06 AM
17-01-2018
01:14 AM
last edited
17-01-2018
06:27 AM
by
sebastianbd
This is the screen shot of the receivers phone. The two 35668823** numbers are from two different NZ 021** numbers.
Below are earlier screen shots from a third 021** number. You see each time the recipient gets a different number shown on their phone even though coming from the same number (and a different country code).
Thank you for your reply.
17-01-2018 06:29 AM
@MarkJC wrote:This is the screen shot of the receivers phone. The two 35668823** numbers are from two different NZ 021** numbers.
Below are earlier screen shots from a third 021** number. You see each time the recipient gets a different number shown on their phone even though coming from the same number (and a different country code).
Thank you for your reply.
I've removed the images from your post, as this is a public forum and everyone can see the images you post..
As suggested previously, have you called tech support on the number I provided and asked for an INC Fault ticket to be logged with examples for incorrect TPOA being displayed on B-# side? This needs to be done so the responsible team can log this with our SMS Hub provider and have this rectified.
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