We've texted 3 different Vodafone mobile numbers in Ireland from 3 different NZ vodafone mobile numbers over the past 3 weeks. In every instance the receiver sees a different (seems random) number as the sender each time. They do not even have NZ country code. This does not happen if an Irish mobile number sends a text from NZ to Ireland. I tried Vodafone NZ 777 technical support 3 times and they have no idea what the cause is and thus cannot suggest a solution. I wonder if it is more common and may be better to switch to a more reliable provider?
Please call tech Support, 0800 921 021 and ask for an INC fault ticket to be raised. Provide at least 3 specific examples: ie , Sender Number, Reciever Number, Date & Time, and what TPOA (CLI) did the reciever see on their handset. This will need to be investigated by our hub provider.
This is the screen shot of the receivers phone. The two 35668823** numbers are from two different NZ 021** numbers.
Below are earlier screen shots from a third 021** number. You see each time the recipient gets a different number shown on their phone even though coming from the same number (and a different country code).
This is the screen shot of the receivers phone. The two 35668823** numbers are from two different NZ 021** numbers.
Below are earlier screen shots from a third 021** number. You see each time the recipient gets a different number shown on their phone even though coming from the same number (and a different country code).
Thank you for your reply.
I've removed the images from your post, as this is a public forum and everyone can see the images you post..
As suggested previously, have you called tech support on the number I provided and asked for an INC Fault ticket to be logged with examples for incorrect TPOA being displayed on B-# side? This needs to be done so the responsible team can log this with our SMS Hub provider and have this rectified.
