Android

[ajc28]

I have switched my number from 2 Degrees to Vodafone this week and am using Vodafone Smart V8. Since the switch I am constantly getting a notification saying "Call+ & Message+ Tap to Complete Setup." It then asks me to confirm my number which I do and says I will get a notification when everything is complete, and then nothing happens. The message seems to keep coming up every time I connect to internet (either WIFI or data). I went into a Vodafone store and they guy was stumped too. 

Everything is working fine so it's no major concern, just annoying I can't get rid of the notification. Any ideas?

[Turbonz]

Exactly the same annoying problem with my and my wife's Vodafone Smart Ultra 7's. We have not switched telecommunications companies and have had these mobiles for over a year without any previous occurrence until September 2018 and now it is frequent. Help, Vodafone!

[DavidRoss]

This sounds like the same problem I complained about in this thread over a week ago. No reply from any Vodafone staffers so far.

[Turbonz]

Hi. I actually spoke to a "Vodafone Ninja" on Friday and he made the effort to give me step by step instructions for my Smart Ultra 7 and told me to text a reply if they didn't work. Ha! They were very inappropriate for my phone. I did find a setting during my exploration of Settings, but it has had no effect. As for texting him... I have done twice, the first taking him through what i had done, but he has not replied. I might try again to speak to a ninja, but I doubt I will get the same person, "MJ". If I, by some miracle, solve this annoying problem I will let you know. I hope you will reciprocate. Best wishes.

[MikeHales]

@Turbonz

Apologies for the hassle. I'll reach out to our devices team to see what the story is.

m

[DavidRoss]

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@MikeHales wrote:

@Turbonz

Apologies for the hassle. I'll reach out to our devices team to see what the story is.

m

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*bump* Any progress on this, MikeHales?

[Chookinator]

I have the same annoying issue on my Smart Ultra 6.

CLearing the apps cache and data has no impact

HELP!!!

[Turbonz]

Hi Mike Hales, it's been six weeks since you posted the encouraging message regarding the continual notification from Call+ & Message + that I need to confirm my Vodafone number by tapping by my number. I see this several times a day (as does my wife on her identical Smart Ultra 7). I check the number every time, including the country code. I do not put the 0 of 021 in as I realise I should not. Two other forum members have contacted me to tell me that they are having the same issue.
The only feature of this situation that may be worth considering is that my wife and I each replaced our Vodafone NZ SIM for a Vodafone UK one as we used Vodafone UK Prepay and when we returned to NZ we replaced them with our usual Vodafone NZ SIM's. Everything else works fine.

[ruthm]

Have you tried going to Apps> Settings >More Connection Settings> Default Messaging App> and select a different messaging app please? 

[Turbonz]

Thanks for your suggestion. "Messaging" is now my default messaging app, but I am still getting Call+ & Message+ notifications about tapping to complete the setup. You'll see from the attachment that the verification stage refers to a code which I have never been sent during these troubles. Should I disable the Call+ & Message+ app? If this should work it will just be accepting that the app has a bug rather than fixing the app. I prefer it to the Messaging app!