Vodafone Community Terms & Conditions

Retired Staff
Posts: 3,382
Registered: ‎21-08-2010

Vodafone Community Terms & Conditions

[ Edited ]
by Dylan Retired Staff
Message 1 of 1 (94,747 Views)

Vodafone Community Terms & Conditions

The Vodafone Community is owned and operated by Vodafone New Zealand Limited (“we”, “our” or “us”). Any reference to "you" and "yours" refers to you, the user of the Vodafone Community. By using the Vodafone Community you agree to use and browse the Vodafone Community as permitted by the Vodafone website terms and conditions as supplemented by these additional terms and conditions and our privacy policy (together these “Terms”).

Getting started

Before you can view and contribute to discussions on the Vodafone Community you’ll need to set up a user name and accept these Terms.

You must be at least 13 years old to use the Vodafone Community. If you are between 13 and 18 please ensure that you have parental consent to your activities on the Vodafone Community.

Your Username

Your username must not include any Vodafone names or marks or seek to impersonate any employee of Vodafone or any of its group companies. You are responsible for the content or actions associated with your username.

Your Pictures

From time to time Vodafone may allow you to upload a picture, photograph or some other image as part of your Vodafone Community profile (“Profile Picture”). Please note that Vodafone will not be responsible or liable to you if we delete all or part of your Profile Picture at any time and without notice to you. You are advised to always keep a back-up copy of your Profile Picture.

Your Use of the Vodafone Community

The Vodafone Community provides an area for you to discuss your Vodafone services as well as off topic matters in the relevant sections.

You are responsible at all times for your username, Profile Picture and the information and other content you post on the Vodafone Community (the “Content”) You warrant that you own all the intellectual property rights in and have all necessary permissions to post your Content. You grant us a perpetual, irrevocable, royalty-free, world-wide licence to reproduce, transfer, license, modify, adapt and/or publish any Content posted by you on the Vodafone Community.

You read and post Content on the Vodafone Community entirely at your own risk. We cannot be held responsible for and do not actively control, monitor or endorse any Content from members of the public which is uploaded to or published on the Vodafone Community. We do not generally (and are not required to) monitor or edit the ways in which you or others use the Vodafone Community including the content which is placed on it. However, we reserve the right to condense, edit, bar or remove any Content, in whole or part, on the Vodafone Community at any time as we believe, in our sole discretion, to be necessary in order to, amongst other things:

  • prevent any breach or continued breach of these Terms or any breach of applicable laws or regulations;
  • remove any inappropriate “off-topic” posts made by you at any time.
  • reduce or remove threads where there are existing threads of the same or similar content subject matter;
  • point users to a thread enabling the user to subscribe to updates related to the content (whether such updates are available or may be available in the future);
  • remove posts that do not add value to the content subject matter in question; or
  • remove posts that contain Content relating to a specific query over your Vodafone account.

Although we may periodically remove outdated Content on the Vodafone Community, you acknowledge and agree that the information provided by the Vodafone Community team is correct at the time it was published and may therefore change over time. You are advised to always check the date of the topic and its content and continuously check the Vodafone Community for any updates or subscribe to the topic to receive updates.

What you must not do

You may not use the Vodafone Community:

  • to advertise or offer to sell any goods or services for any commercial purpose without our express prior approval;
  • to distribute, receive, access or transmit any Content which is obscene, pornographic, threatening, racist, sexist, inappropriate, menacing, offensive, defamatory, in breach of confidence or privacy, in breach of any intellectual property right (including copyright) or otherwise unlawful or, in our opinion, objectionable;
  • to distribute electronic Content (including viruses) which shall cause or are likely to cause detriment or harm, in any degree, to computer systems or post information, URLs, or links to websites or servers that may contain such content.
  • to make excessive traffic demands, deliver or forward chain letters, "junk mail" or "spam" of any kind, surveys, contests, pyramid schemes or otherwise engage in any other behaviour intended to restrict or inhibit other users from using and enjoying the Vodafone Community or which is otherwise likely to damage or destroy our reputation or the reputation of any third party;
  • to publicly post personally identifying Content relating to your Vodafone account.


If at any time you feel threatened by another member of the Vodafone Community, believe their use or posting is in breach of these Terms or if you’ve received a message that makes you feel uncomfortable through the use of the Vodafone Community, it’s important for you to report this to us. We take this type of activity seriously and will make every effort to deal with all instances that are reported to us.

To report any kind of abuse, please use the
‘Report inappropriate content’ link next to the post in question or email

Keeping your information private

The personal and contact information you provide when registering for the Vodafone Community is stored in a secure location that is used for login information. Your email address is used to send you system emails, like your registration confirmation and password reminders, updates about changes made to this service including any notices that we may need to send you regarding your use of the Vodafone Community. Please be assured that we will not use your email address for marketing purposes unless you have otherwise agreed to this. All other usage of your personal information is governed by Vodafone’s privacy policy which forms part of these Terms.

Do not post any personal information including, without limitation, Vodafone account information to public discussions on Vodafone Community. Vodafone will never request your personal or account details via a public discussion or post. Vodafone staff may privately message you on Vodafone Community to request your contact details to assist with account queries. Vodafone staff can be identified as having the Vodafone Community ranks Moderator, Ninja, Staff and Community Manager. Please do not provide your contact details to any other community members. If you have an urgent enquiry about your Vodafone account, please contact our Customer Services in the usual way. To find out how to get in touch, visit and click on ‘Contact Us’.


We reserve the right to edit, modify, suspend, terminate or remove the Vodafone Community including its contents (which may include your Content) at any time, without notice to you and for any reason and this may include without limitation terminating your access to the Vodafone Community following any breach of any of these Terms by you. We will not provide you with a copy of any Content that you may have uploaded onto the Vodafone Community and you are reminded to ensure that you have (where permitted) a copy of the Content saved elsewhere.

We reserve the right to revise these Terms at any time and any revised terms shall become effective two weeks after being posted on the Vodafone Community.

In the event of any conflict between the Vodafone website terms and conditions, for Vodafone Services these terms and conditions these terms and conditions shall prevail. These Terms are governed by and construed in accordance with the laws of New Zealand.

Last updated 8 April 2014

  • 0 Replies
  • 7y ago
  • 8 Kudos
  • 1 Contributor