topic About Vodafone email closure in Broadband services

About Vodafone email closure

MikeHales — Tue, 05 Dec 2017 22:22:19 GMT

Following the announcement of Vodafone closing its email services on 30 November 2017, I'm sure there will be questions. So please review the FAQs listed below and feel free to post any additional questions to this thread and I will get an answer for each of them.

Update

All notice emails sent, if you've not received one, please check spam folder as below.
Not set up forwarding? Email reminders with your personalised link have been sent on 15 Sept.

Not received an email about forwarding your Vodafone email?

Please go into the webmail version of your service and check your spam folder - if you get your email through software on your computer, your local spam folder on your PC won't have received it.

Vodafone webmail | Paradise webmail | Clearnet webmail

FAQs

More email FAQs >

Re: Questions about Vodafone email closure

Smiler — Sat, 09 Sep 2017 01:43:32 GMT

WXC or Xnet have not been mentioned as part of the e-mail shut down. I have an xnet address but need to know if I can use it?

Will we receive a reduction in our internet charges as we will not be "Supporting" extra staff to help with e-mail issues.

Food for thought.

Re: Questions about Vodafone email closure

bartman35nz — Sat, 09 Sep 2017 02:26:06 GMT

Seeing as how this is a service we are paying for are the plans going to get any cheaper?

Or are we going to be paying the same for less.

Re: Questions about Vodafone email closure

ParadiseLost — Sat, 09 Sep 2017 04:02:01 GMT

Hi, I'm a paradise.net.nz email customer. Following Friday's news I'm swapping over this weekend to an Outlook account. I received a txt yesterday from Vodafone telling me that if I'm a vodafone.net.nz customer I'll be receiving "an important email" with "all the info you need, including...unique link to set up auto forwarding".

So - Vodafone - can you now send me that email as a paradise customer? I'd like to get this auto-forwarding set up as soon as possible. Thanks in advance for getting on with this in a timely and efficient way.

Re: Questions about Vodafone email closure

Beauvoir — Sat, 09 Sep 2017 04:19:22 GMT

With the lose of the Vodafone email service, will Vodafone be reflected this in our monthly costs as it has diminished the services we signed up for.

Why did not NZ Vodafone keep up to date with there infrastructure like other countries do.

Google email and Outlook are poor substitute that I have found cause further issues and spam.

Re: Questions about Vodafone email closure

MikeHales — Sat, 09 Sep 2017 05:12:38 GMT

Prices - no change.

Xnet etc not affected by this.

Re: Questions about Vodafone email closure

MikeHales — Sat, 09 Sep 2017 05:13:33 GMT

You should have received your email by now, could you please check your spam folder in case it's accidentally ended up there.

Re: Questions about Vodafone email closure

kay11a — Sat, 09 Sep 2017 06:00:49 GMT

I'm also a paradise customer and have not received an email yet.

Re: Questions about Vodafone email closure

MikeHales — Sat, 09 Sep 2017 06:40:44 GMT

Apologies, should be with you by tomorrow am, please do check spam filter in case.

Re: Questions about Vodafone email closure

richardb — Sat, 09 Sep 2017 19:26:27 GMT

Hi - I have 1 account, but 3 email identities in Paradise. What arrangements are in place to set up autoforward for all 3 identities?

Thanks

Richardb

Re: Questions about Vodafone email closure

ParadiseLost — Sat, 09 Sep 2017 19:58:24 GMT

Thanks Mike - not with me yet but will check later in the morning.

Re: Questions about Vodafone email closure

MikeHales — Sat, 09 Sep 2017 20:05:06 GMT

You will get an email for each email address

Re: Questions about Vodafone email closure

richardb — Sat, 09 Sep 2017 22:24:45 GMT

Thanks....they have turned up.........in the spam folders.

Re: Questions about Vodafone email closure

VCustomer — Sat, 09 Sep 2017 23:23:25 GMT

Hi, we have our domain hosted with vodafone for our business website - and this also gives us various business emails (via clearnet webmail - which we direct to outlook) with our domain name/business name. What does this mean for our business emails using our domain name?

Thanks,

Re: Questions about Vodafone email closure

waltonnz — Sat, 09 Sep 2017 23:32:27 GMT

I'm one of the people being affected by the Vodafone email closure. I already have a Gmail account so I shall use it instead. However, all my emails, and there is much important material as I have numerous emails relating to Family History, are stored on my computer in Windows Live Mail, which is the only program I've been using for many years. My question is how do I get all my mail from my numerous storage folders in Windows Live Mail imported into Gmail. I've watched the Vodafone video relating to importing mail, but it doesn't seem to refer to mail stored on a home computer. I am extremely concerned in case my emails should be lost.

Re: Questions about Vodafone email closure

MikeHales — Sat, 09 Sep 2017 23:55:15 GMT

I will double check but should be no impact.

Re: Questions about Vodafone email closure

MikeHales — Sat, 09 Sep 2017 23:59:59 GMT

If you import your emails from your vodafone email address, then you will have everything in gmail. If they're already downloaded to your machine then no impact.

Import details faq here.

Cheers

Re: Questions about Vodafone email closure

waltonnz — Sun, 10 Sep 2017 00:45:23 GMT

Sorry, I don't understand. My emails are not in Gmail. I haven't been using it - just set it up some time ago. My email address is ihug - vodafone took it over, but I retained the ihug address. My emails are stored only in one place - that is on my computer in Windows Live Mail. Thank you

Re: Questions about Vodafone email closure

MikeHales — Sun, 10 Sep 2017 00:51:07 GMT

Apologies, I misunderstood.

So, if you import your ihug emails into gmail, you won't lose anything.

Re: Questions about Vodafone email closure

Smiler — Sun, 10 Sep 2017 01:13:34 GMT

Interesting....... Vodafone swolled up XNET and are charging me an extra fee for this.

By the way, the Management of Vodafone in NZ have a "vodafone.com" address. Does this tell you something?