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text charge $0.31 to 00447786205094

Starter Poster
Posts: 2
Registered: ‎22-12-2017

text charge $0.31 to 00447786205094

by Kqnie Starter Poster
Message 1 of 9 (1,002 Views)
I have been charged twice of $0.31 to 00447786205094, but I have never sent any message to that. Please help how to.stop it. Or should I call vodafone? I went to Vodafone branch, they can't help me there. I don't wish to be charged for txt that I have never sent. Pls help.
Posted from Generic Android 2.0
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Senior Contributor
Posts: 430
Registered: ‎24-08-2008

Re: text charge $0.31 to 00447786205094

by Senior Contributor coffeebaron Senior Contributor
Message 2 of 9 (985 Views)

Is your phone an iPhone?

 

Regular Contributor Sam
Regular Contributor
Posts: 254
Registered: ‎08-08-2008

Re: text charge $0.31 to 00447786205094

by Regular Contributor Sam Regular Contributor
Message 3 of 9 (983 Views)

Seems to be a continuation from this thread.

 

If it's Android, perhaps a dodgy app?

New Poster
Posts: 1
Registered: ‎08-01-2018

Re: text charge $0.31 to 00447786205094

by Bruiser New Poster
Message 4 of 9 (900 Views)
Same problem and I am using an iPhone. Considering change to other carries.
Posted from Apple iPhone
Ninja Adept
Posts: 1,025
Registered: ‎20-08-2008

Re: text charge $0.31 to 00447786205094

by Ninja Adept Ninja Adept Ninja Adept
Message 5 of 9 (897 Views)

This is your device sending a request to Apple to activate Facetime/iMessage.

It's not carrier related it will happen on any network you're on - google the number in question and you'll get plenty of responses.

Generally it only nets to send the one message to activate. However you might find it happens again if say you do a network reset on the device or disable then re-enable iMessage for example.

chk
Starter Poster
Posts: 2
Registered: ‎24-01-2018

Re: text charge $0.31 to 00447786205094

by chk Starter Poster
Message 6 of 9 (699 Views)

You don't tell people about this on signup. You don't mention this charge in your user guides for iPhones.

 

Neither Spark nor 2degrees charge this. It happens every time the phone is rebooted. The alternative is to turn off iMessage - so lose a major feature of iPhones.

 

I literally signed up yesterday and I'm porting back to my old provider today. This charge is unacceptable - my plan is expensive enough without Vodafone chalking up the minor charges for things no one else charges for.

Business Ninja Adept
Posts: 1,697
Registered: ‎30-09-2014

Re: text charge $0.31 to 00447786205094

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 7 of 9 (676 Views)
Your handset is sending a SMS. Nothing to do with the Vodafone network itself.

The handset does display a warning ‘Your carrier may charge for SMS used to activate iMessage’ Which you have to OK.

Also this will not be happening every time the phone is rebooted. It will happen when SIM is changed, IOS is updated, factory reset, iMessage or FaceTime is turned off / on.
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
chk
Starter Poster
Posts: 2
Registered: ‎24-01-2018

Re: text charge $0.31 to 00447786205094

by chk Starter Poster
Message 8 of 9 (670 Views)
I'll just copy and paste again seeing as you have a literacy problem.

You don't tell people about this on signup. You don't mention this charge in your user guides for iPhones.

Neither Spark nor 2degrees charge this. It happens every time the phone is rebooted. The alternative is to turn off iMessage - so lose a major feature of iPhones.

I literally signed up yesterday and I'm porting back to my old provider today. This charge is unacceptable - my plan is expensive enough without Vodafone chalking up the minor charges for things no one else charges for.

I look forward to never using Vodafone again. Vodafone have a crappy attitude towards customers. It's from the top down, obviously, which is why you're defending the indefensible - being the only NZ telco who thinks that putting costs like this onto customers is okay. And not mentioning it at all in any literature, including your setup guides.

But this stuff is part of the reason you've been haemorrhaging customers for years and why you were desperate to merge with Sky.

Good luck with not having your jobs relocated to India in the next rounds of cost cutting as Stanners tries to justify his job by squeezing out another 0.1% from your miserable bottom line.
Posted from Apple iPhone
Regular Contributor Sam
Regular Contributor
Posts: 254
Registered: ‎08-08-2008

Re: text charge $0.31 to 00447786205094

by Regular Contributor Sam Regular Contributor
Message 9 of 9 (650 Views)
I have an iPhone (fifth one now in ten years) and it has never tried to resend the activation message on startup.

Sounds like an issue with the device and a literacy problem with regards to ‘your carrier may charge you for this message’ pop up which you have to confirm.
Posted from Apple iPhone
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