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mobile data

New Poster
Posts: 1
Registered: ‎15-05-2017

mobile data

by chantelle771 New Poster
Message 1 of 5 (402 Views)

i have turned my mobile data on and it says i have 3g but when i go into any of my apps it says no internet i have tryed turning the apps ability to use mobile data on and off restarting my phone and reseting my network settings what can i do 

Business Ninja Adept
Posts: 876
Registered: ‎30-07-2009

Re: mobile data

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 5 (384 Views)

Hi @chantelle771

 

Can you please click on my name and send me a PM with your mobile number and four digit PIN.

 

Regards

 

Rochelle

Starter Poster
Posts: 2
Registered: ‎16-05-2017

Re: mobile data

by RachelBeattie Starter Poster
Message 3 of 5 (377 Views)

Hello, 

 

I am having the same issue. This issue has been ongoing since 6.15am this morning. 

 

I have also been charged 3.72 for data usage when i have over 2gb left on my plan. This should be credited back to my account. 

 

 

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Business Ninja Adept
Posts: 876
Registered: ‎30-07-2009

Re: mobile data

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 4 of 5 (366 Views)
Starter Poster
Posts: 2
Registered: ‎16-05-2017

Re: mobile data

by RachelBeattie Starter Poster
Message 5 of 5 (364 Views)

Thanks. 

 

This wasn't on when i looked this morning.  At least it explains the issue. I have emailed about the charge to my account. So that should be refunded. 

 

 

Regards 

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