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iPhone X

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Registered: ‎20-09-2016
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iPhone X

by Frequent Poster Hayleighana Frequent Poster
Message 1 of 13 (1,858 Views)
Hi I have pre-ordered Friday & have the confirmation email etc.
I am trying to enter my order number to get an idea of the delivery details & time frames. The only track my order page I can see mentions iPhone 8 and additionally says order not found when I do enter my order number? Can someone help please
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Starter Poster
Posts: 4
Registered: ‎31-10-2017

Re: iPhone X

by NikkiED Starter Poster
Message 2 of 13 (1,854 Views)

I get the same thing, I ordered at 8:07 and have my confirmation email. I spoke to customer support this morning and they said they're still processing the orders. Kinda makes me nervous

Community Manager
Posts: 2,981
Registered: ‎02-02-2013

Re: iPhone X

by Community Manager Community Manager
Message 3 of 13 (2,842 Views)

@NikkiED@Hayleighana

Thanks both for your posts and for joining the Community.

The Track My Order page is the correct place - apologies no mention of iPhone X - and from Friday coming (3rd) details on pre-orders will be showing there.

Channel Manager, Help & Support
Vodafone New Zealand
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Posts: 4
Registered: ‎31-10-2017

Re: iPhone X

by NikkiED Starter Poster
Message 4 of 13 (1,848 Views)

@MikeHales Thanks Mike. Does that mean we won't be getting our phones on Friday? Thought that was the point of preordering?

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Re: iPhone X

by Community Manager Community Manager
Message 5 of 13 (1,845 Views)

@NikkiED

 

Hopefully. 2 factors.

1 - Order will be fulfilled on first come, first served basis

2 - Depends on the amount of available stock.

 

I'm in the same boat and keeping my fingers crossed!

Channel Manager, Help & Support
Vodafone New Zealand
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Posts: 4
Registered: ‎31-10-2017

Re: iPhone X

by NikkiED Starter Poster
Message 6 of 13 (1,841 Views)

@MikeHales haha this is worse than being a kid on xmas eve!! Hoping for Friday delivery! Thanks for your help

New Poster
Posts: 1
Registered: ‎01-11-2017

Re: iPhone X

by jr33c3 New Poster
Message 7 of 13 (1,735 Views)

Hi, i’m just wondering why I have not received email confirmation after I’ve placed my order? But i have snapshot of my ref. Number. Could you please enlighten me?

 

thanks

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Community Manager
Posts: 2,981
Registered: ‎02-02-2013

Re: iPhone X

by Community Manager Community Manager
Message 8 of 13 (1,689 Views)

@jr33c3

As long as you have your reference number, you'll be able to check your order's progress online from tomorrow.

Apologies for the lack of email.

m

Channel Manager, Help & Support
Vodafone New Zealand
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Posts: 27
Registered: ‎20-09-2016

Re: iPhone X

by Frequent Poster Hayleighana Frequent Poster
Message 9 of 13 (1,645 Views)
Hi Mike I’m becoming very concerned re “preordering”
Today via phone I was advised even some stores will not have any stock at all tomorrow and Can not give any indication of a time phone. Is this true or if the preorders are six weeks away am I better off buying in store tomorrow & cancelling my preorder? I’m becoming nervous, the delivery details on your website state you get a confirmation email, an email when your orders approved and again when it’s posted. My orders not even approved? Is this correct?
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Posts: 7
Registered: ‎26-10-2017

Re: iPhone X

by kwwk Starter Poster
Message 10 of 13 (1,598 Views)

Anyone able to track their order online now?

Ordered mine on the 27Oct, received confirmation email at 8:18pm. However upfront hasnt been charged.

 

Just checked and cant track order on website... 

 

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