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iPhone Restore on Iphone 5

Starter Poster
Posts: 2
Registered: ‎06-07-2017

iPhone Restore on Iphone 5

by NatalieFoote Starter Poster
Message 1 of 4 (369 Views)

Hi there

 

I have an iphone 5S (purchased a few months ago) which froze this morning. I tried to do a reset but it wouldnt work. I am now doing the iphone recovery but my phone seems frozen with the apple logo & progress bar (with no progress!!). Someone mentioned this has been happening to iphone 5's after the latest system update? Any tips? I run a business and can't be without my phone!!!

 

Thanks

Senior Contributor
Posts: 210
Registered: ‎27-04-2012

Re: iPhone Restore on Iphone 5

[ Edited ]
by Senior Contributor capcomnz Senior Contributor
Message 2 of 4 (362 Views)

The Apple Community site is full of this question.

Apple does have a site to show what to do:

https://support.apple.com/en-nz/HT201263

 

Looks like to me you put it in recovery mode and start again ??

 

Also found this that talks about DFU Mode:

https://www.lifewire.com/how-to-fix-an-iphone-stuck-on-the-apple-logo-2000268

 http://help.ifixit.com/article/108-dfu-restore

https://discussions.apple.com/message/22840261#22840261

 

Good Luck !!

 

Starter Poster
Posts: 2
Registered: ‎06-07-2017

Re: iPhone Restore on Iphone 5

by NatalieFoote Starter Poster
Message 3 of 4 (326 Views)

Hi! Thanks so much for these tips. I managed to get it into itunes to restore... but this is where it gets frozen with the apple logo and the progress bar that goes nowhere for hours. Guessing it will need to be sent back?

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Senior Contributor
Posts: 210
Registered: ‎27-04-2012

Re: iPhone Restore on Iphone 5

by Senior Contributor capcomnz Senior Contributor
Message 4 of 4 (320 Views)

So what happens when you unplug it ?

Does the progress bar remain or go away?

 

Did you try the DFU option. That seems to over ride the recovery mode.

 

Not sure where you live but could take it to Oobe. They deal with Apple and do servicing.

https://www.oobe.co.nz/store-locator

 

 

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