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iMessage activation issues

Business Ninja Adept
Posts: 1,804
Registered: ‎30-09-2014

Re: iMessage activation issues

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 11 of 21 (198 Views)

@Sam wrote:

My mistake; I interpreted it as Christopher having ported his number over!

 

Apologies Christopher - had led you up the garden path so to speak.


No worries was an easy miscommunication and this is usually what causes the problem so I know why you thought that Smiley Happy.

NOC Engineer | Vodafone NZ
Expert Contributor
Posts: 647
Registered: ‎21-05-2015

Re: iMessage activation issues

[ Edited ]
by Expert Contributor Expert Contributor
Message 12 of 21 (77 Views)

@sebastianbd

 

Just a update:

 

Apple Tech support have resolved this issue and my imessage now activates. they had to escalate it a couple of times.

Business Ninja Adept
Posts: 1,804
Registered: ‎30-09-2014

Re: iMessage activation issues

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 13 of 21 (71 Views)

@Christopher wrote:

@sebastianbd

 

Just a update:

 

Apple Tech support have resolved this issue and my imessage now activates. they had to escalate it a couple of times.


Nice one! Thanks for the update, and glad to hear they got it sorted! Smiley Happy

NOC Engineer | Vodafone NZ
Expert Contributor
Posts: 647
Registered: ‎21-05-2015

Re: iMessage activation issues

[ Edited ]
by Expert Contributor Expert Contributor
Message 14 of 21 (203 Views)

Apple will be calling me back tomorrow afternoon and if it's not activated by tomorrow they will be escalating it to someome higher up. I'm sure it's not something at Vodafone's end as my phone is able to make and recieve calls and texts. I do hope that this will get fixed as I do want to be able to use imessage. I do hope I don't have to again change my MSISDN as I have already given out my number. 

Expert Contributor
Posts: 647
Registered: ‎21-05-2015

Re: iMessage activation issues

[ Edited ]
by Expert Contributor Expert Contributor
Message 15 of 21 (194 Views)

@sebastianbd

 

I was getting a lot of calls from China leaving me voicemails in chinese that's why I changed my MSISDN It's suppose to be a scam going around and right now they are trying number in the +64 number range. Are you able to find out if my MSISDN has been used before by anybody or if I am the first person with that number? the CSR I spoke to told me they had no way of finding out... I'm kinda wishing I didn't change my number now I have other issues to deal with lmao

 

Business Ninja Adept
Posts: 1,804
Registered: ‎30-09-2014

Re: iMessage activation issues

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 16 of 21 (178 Views)

@Christopher wrote:

@sebastianbd

 

I was getting a lot of calls from China leaving me voicemails in chinese that's why I changed my MSISDN It's suppose to be a scam going around and right now they are trying number in the +64 number range. Are you able to find out if my MSISDN has been used before by anybody or if I am the first person with that number? the CSR I spoke to told me they had no way of finding out... I'm kinda wishing I didn't change my number now I have other issues to deal with lmao

 


Yes checked and it has been used before and lol fair enough Smiley Tongue

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 4
Registered: ‎21-11-2015

Re: iMessage activation issues

by wayne_p Starter Poster
Message 17 of 21 (186 Views)
Hi folks.

1. It is not a new number. I have had it for three years
2. I had not had an issue prior to the new iOS version
3. My issue is not so much the single sms to set it up it’s that the setup never happens and the phone sends the sms cpnstantly while waiting for he receipt of settings. Surely Vodafone should be on top of this.
Posted from Apple iPhone
Business Ninja Adept
Posts: 1,804
Registered: ‎30-09-2014

Re: iMessage activation issues

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 18 of 21 (174 Views)

@wayne_p wrote:
Hi folks.

1. It is not a new number. I have had it for three years
2. I had not had an issue prior to the new iOS version
3. My issue is not so much the single sms to set it up it’s that the setup never happens and the phone sends the sms cpnstantly while waiting for he receipt of settings. Surely Vodafone should be on top of this.

Sorry it's not a Vodafone issue.. - You need to call Apple Support and report the issue and ensure a case is opened.

NOC Engineer | Vodafone NZ
Starter Poster
Posts: 4
Registered: ‎21-11-2015

Re: iMessage activation issues

by wayne_p Starter Poster
Message 19 of 21 (169 Views)

Sorry it's not a Vodafone issue.. - You need to call Apple Support and report the issue and ensure a case is opened.”

According to Apple, the issue is Vodafone Nz.

This is so frustrating.
Posted from Apple iPhone
Business Ninja Adept
Posts: 1,804
Registered: ‎30-09-2014

Re: iMessage activation issues

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 20 of 21 (166 Views)

@wayne_pcan you ask Apple for some supporting INFO / logs / technical documentation showing how it is a Vodafone issue, what the issue is, and we can investigate what they are claiming is Vodafone's failure.

 

Thanks

 

Best Regards,

Sebastian

NOC Engineer | Vodafone NZ
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