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Unnecessary text messages

Starter Poster
Posts: 3
Registered: ‎11-08-2017

Unnecessary text messages

[ Edited ]
by Lorraine0494 Starter Poster
Message 1 of 6 (970 Views)

I keep receiving messages from Vodafone saying “Sorry you don’t have enough credit...” it’s getting to the point where I receive nearly 10 messages a day! Please help, this is very annoying. And no, I am not texting anyone or anything.

Posted from Apple iPhone
Ninja Adept
Posts: 1,042
Registered: ‎20-08-2008

Re: Unesscecary text messages

by Ninja Adept Ninja Adept Ninja Adept
Message 2 of 6 (966 Views)

You might have subcribed to a premium sms service e.g daily horoscopes which is attempting to deliver to you. Cancel the sub and it should be sorted.

Cancel by txting STOP to the associated shortcode.

Starter Poster
Posts: 3
Registered: ‎11-08-2017

Re: Unesscecary text messages

by Lorraine0494 Starter Poster
Message 3 of 6 (962 Views)
Hi, how will I know what I’m subscribed to? I don’t think I’m suscribed to anything..
Posted from Apple iPhone
Vodafone Ninja
Posts: 430
Registered: ‎21-07-2015

Re: Unesscecary text messages

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 6 (951 Views)

Hi,

 

 

It's possible that your phone is trying to activate iMessage or Facetime, however if you don't have enough credit to send the activation text message, you'll get these text messages from us. Could you try disabling iMessage and Facetime using the steps below: 


iMessage:
Go to Settings> Messages> Tap the iMessage switch to the Off position.

 

Facetime:
Go to Settings> FaceTime> Tap the Facetime switch to the Off position

 

 

Thanks
^Hamish

Starter Poster
Posts: 3
Registered: ‎11-08-2017

Re: Unnecessary text messages

by Lorraine0494 Starter Poster
Message 5 of 6 (913 Views)
Hi Hamish done that also and I’m still receiving messages
Posted from Apple iPhone
Vodafone Ninja
Posts: 430
Registered: ‎21-07-2015

Re: Unnecessary text messages

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 6 of 6 (884 Views)

Hi @Lorraine0494

 

You would probably be best to get in touch with our mobile technical team on 0800 921 021 so they can take a look into this for you.

 

Thanks

^Hamish

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