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Unable to send email from my iPad

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Posts: 1
Registered: ‎29-12-2016
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Unable to send email from my iPad

by Helen2016 New Poster
Message 1 of 2 (538 Views)

We have recently switched to Spark fibre, but have retained our Clear email addresses. Unfortunately I am unable to send email from my clear account when connected to the new provider. I found a very useful document on this site that listed what the settings should be, including that SSL should be used if another provider is used and a different port number should also be used. 

 

I still cannot send emails and get the following error message 'An error occurred while delivering this message'. Has anyone else had a similar problem?

Posted from Apple iPad

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Business Ninja Adept
Posts: 1,474
Registered: ‎30-09-2014

Re: Unable to send email from my iPad

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 2 (1,032 Views)

http://www.spark.co.nz/help/internet-email/plans-services/port-25.html

 

There you go Smiley Happy 

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.

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Accepted by MikeHales (Community Manager)
‎29-12-2016 08:20 PM

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Business Ninja Adept
Posts: 1,474
Registered: ‎30-09-2014

Re: Unable to send email from my iPad

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 2 (1,033 Views)

http://www.spark.co.nz/help/internet-email/plans-services/port-25.html

 

There you go Smiley Happy 

I work in Mobile Technical Escalations and I volunteer my time here on the community helping out.
Solution
Accepted by MikeHales (Community Manager)
‎29-12-2016 08:20 PM
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