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Sim swap error

New Poster
Posts: 1
Registered: ‎19-06-2017

Sim swap error

by Whodapippi New Poster
Message 1 of 3 (296 Views)

Hi there,

 

just purchased a iphone se and needed to do a sim swap as I was running a 4s. Did the sim swap, I thought, but now I have a 4s with no service and a SE saying no sim installed. Also now no phone to call Vodafone to fix the problem. 

 

Any suggestions??

 

thanks

Posted from Apple iPad
Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: Sim swap error

[ Edited ]
by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 3 (265 Views)

Hi @Whodapippi,

 

Sorry about the late reply. Is this still an issue?

 

If so then we will need to have a look at your account to see what has happened. Send us a private message with your details and we will follow it up for you.

Kind regards,
Arif Khan.
Social Media Advisor
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Business Ninja Adept
Posts: 1,549
Registered: ‎30-09-2014

Re: Sim swap error

[ Edited ]
by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 3 of 3 (253 Views)

'No SIM Installed' indicates the handset is not physically detecting the SIM installed in it.

 

Have you actually put the new SIM into your new phone? And is it installed correctly (not upside down etc)?

 

Try removing / reinsterting it, give it a wipe etc.

 

Lastly try the new SIM in another handset, to work out if issue is with your new handset, or a problem with the SIM.

 

Thanks,

NOC Engineer | Vodafone NZ
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