Reply

Setting up clear.net.nz email for iphone 5

Starter Poster
Posts: 6
Registered: ‎12-08-2014

Setting up clear.net.nz email for iphone 5

[ Edited ]
by jacquelb Starter Poster
Message 1 of 8 (5,518 Views)

Hi, how do I set up my iphone 5 so I can receive my clear.net.nz emails? I already have a gmail account but want to also be able to view my clear.net.nz emails.

I've tried following the directions on this website for ipads using a host name of pop.clear.net.nz and SMTP of smtp.clear.net.nz but it doesn't seem to work.

Thanks.

Retired Staff
Posts: 1,061
Registered: ‎27-08-2013

Re: Setting up clear.net.nz email for iphone 5

by Retired Staff NikT Retired Staff
Message 2 of 8 (5,496 Views)

Hi @jacquelb ,

 

 Welcome to the Community. Smiley Happy

 

Is it by any chance hanging on the setup screen when it tries to automatically detect the settings for ClearNet? We saw a similar issue when setting a colleague's iPad up not too long ago, but did find a workaround. If you could let us know exactly what's happening - at which point it's not working, or how far you're able to get in the setup process - we should be able to give you a hand.

 

Cheers,

 

 - Nik

Devices team, Vodafone NZ
Trusted Partner
Posts: 991
Registered: ‎26-06-2012

Re: Setting up clear.net.nz email for iphone 5

by Trusted Partner Trusted Partner
Message 3 of 8 (5,493 Views)

Have you set SSL to none and entered the ports manually?

Starter Poster
Posts: 6
Registered: ‎12-08-2014

Re: Setting up clear.net.nz email for iphone 5

by jacquelb Starter Poster
Message 4 of 8 (5,476 Views)

I enter all the information on the page marked "New Account" with the choice of IMAP or POP at the top. I use POP and put in the info for incoming mail server and outgoing mail server as per vodafone website (pop.clear.net.nz and smtp.clear.net.nz) and hit Save, and then it gets stuck as it is verifying and cannot. Just tried turning off SSL and it has worked today (swear I tried this previously but over 3G not wifi? perhaps that makes a difference??). Is this safe to do?

Starter Poster
Posts: 6
Registered: ‎12-08-2014

Re: Setting up clear.net.nz email for iphone 5

by jacquelb Starter Poster
Message 5 of 8 (5,474 Views)

Thank-you, just tried that and it worked! Does it matter if I don't use SSL? If so, is there a way to get it to work using SSL? 

Trusted Partner
Posts: 991
Registered: ‎26-06-2012

Re: Setting up clear.net.nz email for iphone 5

by Trusted Partner Trusted Partner
Message 6 of 8 (5,473 Views)

It should be set to SSL none!

 

Glad it worked for you Smiley Happy

 

 

Mary

Starter Poster
Posts: 6
Registered: ‎12-08-2014

Re: Setting up clear.net.nz email for iphone 5

by jacquelb Starter Poster
Message 7 of 8 (5,433 Views)

Actually, it hasn't completely worked...I can download and read my emails, but I can't send replies.

I get the following message-"The connection to the outgoing server smtp.clear.net.nz failed". Any suggestions?

Highlighted
Ninja Initiate
Posts: 87
Registered: ‎15-03-2012

Re: Setting up clear.net.nz email for iphone 5

by Ninja Initiate Ninja Initiate Ninja Initiate
Message 8 of 8 (5,429 Views)

@jacquelb 

 

How is your phone connecting to the internet?

Mobile data or wifi? If wifi who is your ISP?

Stats
  • 7 Replies
  • 2y ago
  • 5,519 Views
  • 4 Kudos
  • 4 Contributors
Kudos 101- Don't be shy, hand it out today