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Service provider locked phone

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Registered: ‎29-05-2018

Service provider locked phone

by AnetaPrzepiorski New Poster
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Hi, I am hoping someone can help me.  I originally got an unlocked iPhone 6s in the U.S. which worked both in NZ and overseas.  Three weeks ago, I had a charging problem and as a result it was replaced with a new phone (same model; in Auckland through an authorised service provider).  I have now moved to the States and found that my new phone is locked to the Vodafone NZ network and will not accept any other SIM card.  This has been verified by Apple. They have tried to reset the phone, but that did not work.  However, when I contacted Vodafone, they said my phone is not locked by them.  Regardless of how this had happened I need this phone unlocked, or someone to actually provide some help.  I'm not really sure what to do. Please help!

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