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Prepay

New Poster
Posts: 1
Registered: ‎28-04-2017

Prepay

by Charlotte2 New Poster
Message 1 of 2 (423 Views)
Hi there.
I'd used prepay $29 and changed my plan yesterday to my flex prepay $28.
And you take my balance $28 but I can't use my data, text everything.
The message appears that your plan has been out on hold.
Then what should I do??
Posted from Apple iPhone
Vodafone Ninja
Posts: 306
Registered: ‎02-11-2014

Re: Prepay

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 2 (404 Views)

Hi @Charlotte2

Sounds like the plan was put on hold before you topped up. You'll need to cancel the existing pending plan and ensure you have enough balance on your mobile to add the new plan+bundle. Let me know if you need help and I'll do my best Smiley Happy

Regards,
^Zane Cat Happy

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