Hi there. I'd used prepay $29 and changed my plan yesterday to my flex prepay $28. And you take my balance $28 but I can't use my data, text everything. The message appears that your plan has been out on hold. Then what should I do??
Sounds like the plan was put on hold before you topped up. You'll need to cancel the existing pending plan and ensure you have enough balance on your mobile to add the new plan+bundle. Let me know if you need help and I'll do my best