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Issue with connecting an app to home router via mobile phone

Starter Poster
Posts: 4
Registered: ‎07-07-2017

Issue with connecting an app to home router via mobile phone

by Hydrate Starter Poster
Message 1 of 9 (482 Views)

I have an iphone app that controls our gas fireplace remotely.  The fire is connected to our router via ethernet and is visible on my phone if I am connected via WIFI.  When I connect via mobile data, the fireplace is no longer available. 

 

This app was working before we changed to the Vodafone Router and Vodafone Mobile Network.

The fireplace app provider believes it is a router problem.

 

I have checked on the Vodafone Hme Gateway page HG659 and the fire is visible there.

 

 

Vodafone Ninja
Posts: 428
Registered: ‎18-03-2014

Re: Issue with connecting an app to home router via mobile phone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 9 (453 Views)

Hi @Hydrate,

 

What is the name of the app you are using? It seems like that this there is an issue with the fire place connecting with the app. Have you been in touch with the company that installed this for you?

Kind regards,
Arif Khan.
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Starter Poster
Posts: 4
Registered: ‎07-07-2017

Re: Issue with connecting an app to home router via mobile phone

by Hydrate Starter Poster
Message 3 of 9 (443 Views)

The app is Smartheat by Escea 

 

and yes, as I said in my post, I have contacted Escea and they believe the issue is with the router.

 

i can control the fireplace when connected by wifi, just not mobile network. 

 

Posted from Apple iPad
Vodafone Ninja
Posts: 377
Registered: ‎21-07-2015

Re: Issue with connecting an app to home router via mobile phone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 9 (434 Views)

Hi @Hydrate

 

Sounds like ports need to be opened/forwarded in the router so you're able to access the fire place externally. You would need get in contact with Escea to find out what the port numbers the fire place uses, to find out how to do port forwarding  click here.

 

^Hamish

Starter Poster
Posts: 4
Registered: ‎07-07-2017

Re: Issue with connecting an app to home router via mobile phone

by Hydrate Starter Poster
Message 5 of 9 (322 Views)

Sorry for the delay.   I started looking at fixing this and got bamboozled.  We then went on holiday so the issue has been left unresolved.

 

I have no returned and I am unable to access the Home Gateway for the HG659

192.168.1.1 doesn't open any page.

 

Our wifi appears to be working fine.

The fireplace app still has no access when using mobile network

We have lost the ability to pay Pandora Radio App.

 

Vodafone Ninja
Posts: 377
Registered: ‎21-07-2015

Re: Issue with connecting an app to home router via mobile phone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 6 of 9 (310 Views)

Hi,

 

If you're unable to open the modem page with 192.168.1.1 can you please do a factory reset by pressing the small reset button the back of the modem for 15-20 seconds. 

 

Pandora has been closed down in New Zealand as mentioned on their website here.

 

^Hamish

Vodafone Ninja
Posts: 377
Registered: ‎21-07-2015

Re: Issue with connecting an app to home router via mobile phone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 7 of 9 (293 Views)

Hi @Hydrate

 

Once you're able to login to the modem follow the steps mentioned here to port forward.

 

Thanks

Hamish

Starter Poster
Posts: 4
Registered: ‎07-07-2017

Re: Issue with connecting an app to home router via mobile phone

by Hydrate Starter Poster
Message 8 of 9 (275 Views)

I am able to logon to the Gateway now and I have attempted to follow the Portforwarding Guide but no success.

 

I have attached a copy of the information provided by the App that is trying to access the router.  Are you able to give me exact instructions on the forwarding process?  Escea.png

Vodafone Ninja
Posts: 377
Registered: ‎21-07-2015

Re: Issue with connecting an app to home router via mobile phone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 9 of 9 (272 Views)

Hey,

 

Port forwarding isn't something that we support. However click on my name and send me a private message with your account number and last 8 characters of the serial number and I'll try and set up this up.

 

 

^Hamish 

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