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Issue with connecting an app to home router via mobile phone

Starter Poster
Posts: 2
Registered: ‎07-07-2017

Issue with connecting an app to home router via mobile phone

by Hydrate Starter Poster
Message 1 of 4 (109 Views)

I have an iphone app that controls our gas fireplace remotely.  The fire is connected to our router via ethernet and is visible on my phone if I am connected via WIFI.  When I connect via mobile data, the fireplace is no longer available. 

 

This app was working before we changed to the Vodafone Router and Vodafone Mobile Network.

The fireplace app provider believes it is a router problem.

 

I have checked on the Vodafone Hme Gateway page HG659 and the fire is visible there.

 

 

Vodafone Ninja
Posts: 361
Registered: ‎18-03-2014

Re: Issue with connecting an app to home router via mobile phone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 4 (80 Views)

Hi @Hydrate,

 

What is the name of the app you are using? It seems like that this there is an issue with the fire place connecting with the app. Have you been in touch with the company that installed this for you?

Kind regards,
Arif Khan.
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Starter Poster
Posts: 2
Registered: ‎07-07-2017

Re: Issue with connecting an app to home router via mobile phone

by Hydrate Starter Poster
Message 3 of 4 (70 Views)

The app is Smartheat by Escea 

 

and yes, as I said in my post, I have contacted Escea and they believe the issue is with the router.

 

i can control the fireplace when connected by wifi, just not mobile network. 

 

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Vodafone Ninja
Posts: 225
Registered: ‎21-07-2015

Re: Issue with connecting an app to home router via mobile phone

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 4 (61 Views)

Hi @Hydrate

 

Sounds like ports need to be opened/forwarded in the router so you're able to access the fire place externally. You would need get in contact with Escea to find out what the port numbers the fire place uses, to find out how to do port forwarding  click here.

 

^Hamish

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