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Iphone not charging

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Posts: 2
Registered: ‎13-11-2017

Iphone not charging

by CatherineLouiseFrankum Starter Poster
Message 1 of 7 (742 Views)

Hello! I bought my ipnone on the 25th Jan 2016 and today it will not charge. It says it is charging and I have switched usb cords, switch wall plugs, computers and to a portable charger. Nothing seems to work. Am I still covered in warranty?

Business Ninja Adept
Posts: 1,763
Registered: ‎30-09-2014

Re: Iphone not charging

by Business Ninja Adept Business Ninja Adept Business Ninja Adept
Message 2 of 7 (729 Views)
iPhones sold by VodafoneNZ come with a 24 Month Warranty Smiley Happy.
NOC Engineer | Vodafone NZ
Posted from Apple iPhone
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Posts: 3
Registered: ‎13-11-2017

Re: Iphone not charging

by ChayanneRuru Starter Poster
Message 3 of 7 (707 Views)

yes, my iPhone7 is doing the same thing. I left my phone on charge overnight, woke up to it completely dead, couldn't even do the soft reset. Perfect condition, since I've only had it for 4 months. Changed chargers, cords, still won't take the charge or even reset. Would all these things be covered under the warranty, and if I go in will they give me a replacement. 

Posted from Generic Android 5.1
Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: Iphone not charging

by Community Manager Community Manager
Message 4 of 7 (699 Views)

@ChayanneRuru

Thanks for your post. Yes, your phone is still under warranty and you will be able to get a replacement once the phone has been evaluated.

m

Channel Manager, Help & Support
Vodafone New Zealand
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Posts: 3
Registered: ‎13-11-2017

Re: Iphone not charging

by ChayanneRuru Starter Poster
Message 5 of 7 (693 Views)

Awesome thank you so much, 

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Registered: ‎13-11-2017

Re: Iphone not charging

by CatherineLouiseFrankum Starter Poster
Message 6 of 7 (682 Views)

After around 5 hours mine finally turned on again and now is working no issue. Its very strange!

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Posts: 3
Registered: ‎25-09-2017

Re: Iphone not charging

by arpanshah1990 Starter Poster
Message 7 of 7 (440 Views)

You can try this troubleshooting solution to fix iPhone not charging issue

 

I have tried changing cable and force rebooted my device it and it works for me.

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