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Iphone 7+ order tracker change

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Starter Poster
Posts: 3
Registered: ‎19-09-2016
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Iphone 7+ order tracker change

by SimonJoe Starter Poster
Message 1 of 6 (1,260 Views)

Hi Vodafone, 

 

Just checked my Order tracker on the website, 

 

It suddenly changed from 30th of September to: Ships when stock arrives.

 

Are you able to tell me what has changed for the order tracker to have changed? Have I lost my place in line somehow?


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Vodafone Ninja
Posts: 475
Registered: ‎30-08-2016

Re: Iphone 7+ order tracker change

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 6 (2,190 Views)

@SimonJoe

 

It seems Apple have advised otherwise on our stock delivery now, we were expecting yours before the 30th to get to you by then, but the shipment from Apple has been delayed as far as I'm aware.

 

Your place in line is still the same, no one is jumping ahead.

 

I'm waiting for mine too so I know exactly how you feel Smiley Frustrated

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.

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Solution
Accepted by topic author SimonJoe
‎20-09-2016 04:30 PM

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Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: Iphone 7+ order tracker change

by Retired Staff Lucas Retired Staff
Message 2 of 6 (1,243 Views)

Hi @SimonJoe,

 

Your order is currently awaiting more stock to arrive. We'll send you an email with a tracking number once it has shipped.

 

There has been huge demand for the new iPhones, so we are working as fast as possible to get them into everyone's hands.

 

thanks Smiley Happy

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Starter Poster
Posts: 3
Registered: ‎19-09-2016

Re: Iphone 7+ order tracker change

by SimonJoe Starter Poster
Message 3 of 6 (1,220 Views)

Hi @Lucas

 

Does this mean that the tracker date that was showing the 30th of September wasnt accurate? 

 

I'm just wondering why there would have been a date at all if there wasnt confirmation of order

 

 

Vodafone Ninja
Posts: 475
Registered: ‎30-08-2016

Re: Iphone 7+ order tracker change

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 6 (2,191 Views)

@SimonJoe

 

It seems Apple have advised otherwise on our stock delivery now, we were expecting yours before the 30th to get to you by then, but the shipment from Apple has been delayed as far as I'm aware.

 

Your place in line is still the same, no one is jumping ahead.

 

I'm waiting for mine too so I know exactly how you feel Smiley Frustrated

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
Solution
Accepted by topic author SimonJoe
‎20-09-2016 04:30 PM
Starter Poster
Posts: 3
Registered: ‎19-09-2016

Re: Iphone 7+ order tracker change

by SimonJoe Starter Poster
Message 5 of 6 (1,135 Views)

@sams

 

Thanks bud, 

 

Appreciate the reply Smiley Happy I understand the issues at the moment with Iphone 7+'s, but the little to no contact we are getting is a little bit painful, 

 

Your reply is much appreciated, 

 

Thanks

Vodafone Ninja
Posts: 475
Registered: ‎30-08-2016

Re: Iphone 7+ order tracker change

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 6 of 6 (1,127 Views)

@SimonJoe

 

Yeah I understand, not wanting to shift the blame, but it seems we're a bit left in the lurch at the moment by Apple.

 

Wish we knew more to advise everyone, but not even I know when mine will arrive.

 

We'll email you with anything more we hear Smiley Happy

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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