Reply

I phone 7 plus jet black

Starter Poster
Posts: 9
Registered: ‎16-09-2016
Accepted Solution

I phone 7 plus jet black

by Puneet Starter Poster
Message 1 of 12 (1,869 Views)
I ordered i phone 7 plus with Vodafone and it should deliver today why u guys misleading ur coustomer and telling that its limited in stock and can order and will be shipped after aplle launch , I already ring apple in Australia and they taking it very seriously what u guys done to me or any one eles and they have written down what u done i need my answer why u guys doing this
Posted from Apple iPhone

Accepted Solutions
Highlighted
Starter Poster
Posts: 4
Registered: ‎16-09-2016

Re: I phone 7 plus jet black

by Jagjit Starter Poster
Message 3 of 12 (3,557 Views)
There is no such information regarding phone delivery if we check with order number..and if we have to do all tht what is meaning of pre order??? It's Vodafone s responsibility to update via e mail...

View solution in original post

Posted from Apple iPhone
Solution
Accepted by topic author Puneet
‎16-09-2016 10:53 PM

All Replies
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: I phone 7 plus jet black

by Retired Staff Lucas Retired Staff
Message 2 of 12 (1,857 Views)

Hi @Puneet,

 

Preorders were done in a First in first served basis. Stock is very limited and there were only a certain number of phones for launch day. This is not just affecting Vodafone NZ, but around the world too.

 

We will be shipping phones out to customers as soon as we receive them.

 

You can check the estimated shipping date for your phone on our website.

 

Thank you for your patience @Puneet, i'm probably as excited about the new iPhone as you are!

 

 

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Highlighted
Starter Poster
Posts: 4
Registered: ‎16-09-2016

Re: I phone 7 plus jet black

by Jagjit Starter Poster
Message 3 of 12 (3,558 Views)
There is no such information regarding phone delivery if we check with order number..and if we have to do all tht what is meaning of pre order??? It's Vodafone s responsibility to update via e mail...
Posted from Apple iPhone
Solution
Accepted by topic author Puneet
‎16-09-2016 10:53 PM
Starter Poster
Posts: 9
Registered: ‎16-09-2016

Re: I phone 7 plus jet black

by Puneet Starter Poster
Message 4 of 12 (1,841 Views)
I understand what u mean but when i order it was saying inf i order i will be able to get 1 in 1 out is ok i dont mind but like now its saying on website its not available until nov it was noy saying like that that time so
I think i should be able to get i also order the time it was in st stock and vidofone was saying to me it will ship on 16 from call center u understand now point is not about i phone now its about giving me totally wrong information and making me fake on website
Posted from Apple iPhone
Starter Poster
Posts: 4
Registered: ‎16-09-2016

Re: I phone 7 plus jet black

by Jagjit Starter Poster
Message 5 of 12 (1,832 Views)
Yes.. Same info was given to me as well.,,it will be delivered on16 th.,. Website says if you order 3 days ago then check the status... But no info... I ordered 7 days ago
Posted from Apple iPhone
Starter Poster
Posts: 9
Registered: ‎16-09-2016

Re: I phone 7 plus jet black

by Puneet Starter Poster
Message 6 of 12 (1,831 Views)
I talk to apple about this issue and they taken it very seee what vodafone done with.me and they saying its very bad what vodafone doing and she is writing. It down and she will put through complaint i dont know what happening I ordered so early why it happen tome
Posted from Apple iPhone
Starter Poster
Posts: 9
Registered: ‎16-09-2016

Re: I phone 7 plus jet black

by Puneet Starter Poster
Message 7 of 12 (1,830 Views)
Complaint to apple if u want they taking it very seriously she told me
Posted from Apple iPhone
Starter Poster
Posts: 4
Registered: ‎16-09-2016

Re: I phone 7 plus jet black

by Jagjit Starter Poster
Message 8 of 12 (1,829 Views)
I was given 0800837867 to get an update for pre order.., there is no option for checking the status of the order..
Posted from Apple iPhone
Starter Poster
Posts: 9
Registered: ‎16-09-2016

Re: I phone 7 plus jet black

by Puneet Starter Poster
Message 9 of 12 (1,824 Views)
0800269296 ring on this one and tell them
What vodafone doing its redicilious
Posted from Apple iPhone
Retired Staff
Posts: 1,012
Registered: ‎19-10-2014

Re: I phone 7 plus jet black

by Retired Staff Lucas Retired Staff
Message 10 of 12 (1,814 Views)

Thanks for your feedback @Puneet,

 

We are doing our very best to have iPhones sent out to our customers asap.
I would like to apologise on behalf of Vodafone for the miscommunication on delivery timeframes.

 

If you have any queries regarding the delivery of your phone, you can speak with our Online Shop team on 0800837867 Mon-Friday between 8am-6pm

 

thanks again @Puneet

I work in the Mobile On Account and Mobile Technical Support team. I volunteer my time on the Community.
Stats
  • 11 Replies
  • 1y ago
  • 1,870 Views
  • 2 Kudos
  • 3 Contributors
Kudos 101- Don't be shy, hand it out today