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Email not working when not on wifi

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Posts: 5
Registered: ‎19-12-2017
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Email not working when not on wifi

[ Edited ]
by RebeccaShepherd Starter Poster
Message 1 of 9 (277 Views)

Hi, my emails are not coming through when I am away from my wifi.  I have tried restarting many times, deleting the mail app and reloading it, but still no luck getting emails when I am away from home.  This has just happened over the past week.  I have made sure I have the lastest updates etc.  Thanks


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Starter Poster
Posts: 5
Registered: ‎19-12-2017

Re: Email not working when not on wifi

by RebeccaShepherd Starter Poster
Message 8 of 9 (384 Views)

Hi Mike, it is yahoo.  I have restarted it again and unselected the filter by 'unread' emails and now it seems to be working lol. What a mystery.

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Solution
Accepted by MikeHales (Community Manager)
‎20-12-2017 12:47 PM

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Community Manager
Posts: 2,250
Registered: ‎02-02-2013

Re: Email not working when not on wifi

by Community Manager Community Manager
Message 2 of 9 (260 Views)

@RebeccaShepherd

Thanks for the post, sounds like your device is not set up to connect to data over the network. What device is it?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 5
Registered: ‎19-12-2017

Re: Email not working when not on wifi

by RebeccaShepherd Starter Poster
Message 3 of 9 (257 Views)

Hi Mike, it is an iphone 7

Community Manager
Posts: 2,250
Registered: ‎02-02-2013

Re: Email not working when not on wifi

by Community Manager Community Manager
Message 4 of 9 (249 Views)

@RebeccaShepherd

 

Cool.

Just check

Settings > Mobile > Mobile Data Options > Mobile Data Network

 

Should be

Mobile data

APN - vodafone

 

MMS

APN - live.vodafone.com

MMSC - http://pxt.vodafone.net.nz/pxtsend

 

Personal hotspot

APN - vodafone

 

You can also get these setting sent to you via TXT using this Mobile settings FAQ.

 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 5
Registered: ‎19-12-2017

Re: Email not working when not on wifi

by RebeccaShepherd Starter Poster
Message 5 of 9 (247 Views)

Thanks Mike I will try that. =)

Starter Poster
Posts: 5
Registered: ‎19-12-2017

Re: Email not working when not on wifi

by RebeccaShepherd Starter Poster
Message 6 of 9 (218 Views)

Hi Mike,

 

My phone is actually not receiving emails over wifi now too for some reason. It was working last night but this morning I cant get any emails over wifi or 3g/4g.  I have checked the settings you gave me and they are correct. It is strange that it suddenly starting happening on Thursday last week but I hadn't done any updates etc.

 

Thanks

Becca

Community Manager
Posts: 2,250
Registered: ‎02-02-2013

Re: Email not working when not on wifi

by Community Manager Community Manager
Message 7 of 9 (212 Views)

@RebeccaShepherd

 

OK, now that's weird. What email are you using - Apple's standard email client? And who's your email provider?

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 5
Registered: ‎19-12-2017

Re: Email not working when not on wifi

by RebeccaShepherd Starter Poster
Message 8 of 9 (385 Views)

Hi Mike, it is yahoo.  I have restarted it again and unselected the filter by 'unread' emails and now it seems to be working lol. What a mystery.

Solution
Accepted by MikeHales (Community Manager)
‎20-12-2017 12:47 PM
Community Manager
Posts: 2,250
Registered: ‎02-02-2013

Re: Email not working when not on wifi

by Community Manager Community Manager
Message 9 of 9 (191 Views)

@RebeccaShepherd

Well as long as it's working!

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
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