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Data has run out on tablet,how do I get it renewed

KateS
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KateS
Posts: 1
Registered: ‎30-05-2017

Data has run out on tablet,how do I get it renewed
by KateS New Poster

‎30-05-2017 08:36 AM

Message 1 of 2 (379 Views)

I have and 86 year old friend who has been advised by Vodafone that she has run out of data on her Ipad, she is hard of hearing so is not able to ring up.We have been trying since last week to find out what you do to get more data added on to her device.In the meantime, she is too afraid to use it in case it costs her a lot of money.

On her behalf, I would just like to know what she has to do to get more data, what is the use of calling your so called Ninjas when they are unreachable?

Could we have some kind of Ninja action PLEASE!

Thank you

Kate

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Vodafone Ninja Vodafone Ninja
Vodafone Ninja
SamS
Posts: 601
Registered: ‎30-08-2016

Re: Data has run out on tablet,how do I get it renewed
by Vodafone Ninja Vodafone Ninja Vodafone Ninja

‎30-05-2017 02:37 PM

Message 2 of 2 (370 Views)

Hi @KateS

 

Our Vodafone Ninja's are available 24/7 over the phone. 

 

Adding more data depends on the type of plan the iPad is on.

 

If it's prepay, then the best way to get more data is to login to My Vodafone and purchase another bundle, if it's on Postpay, then it can vary, but is often done by visiting http://m.vodafone.co.nz/flexidata

- Sam

I work for Vodafone, supporting our mobile and fixed customers, and volunteer my time on the community.

PM = Private Message. Click on my name to send me a message.
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