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Missing clear net emails

Starter Poster
Posts: 6
Registered: ‎04-09-2017

Missing clear net emails

by User1 Starter Poster
Message 1 of 7 (415 Views)

After experiencing long delays in retrieving emails a month or so a go I'm now missing emails that I know have been sent to me in the last week, perhaps longer.  Is there anyway Vodafone can push these through or are they gone for good now.

Starter Poster
Posts: 6
Registered: ‎04-09-2017

Re: Missing clear net emails

by User1 Starter Poster
Message 2 of 7 (400 Views)

Does Vodafone respond to this page or is it community input only?  How do I send them a message?  Facebook post my complaints?

Senior Contributor
Posts: 210
Registered: ‎27-04-2012

Re: Missing clear net emails

by Senior Contributor capcomnz Senior Contributor
Message 3 of 7 (392 Views)

@User1

There are Vodafone staff on this site but they certainly pick and choose which threads to respond to!!

 

Have you logged into Clearnet Webmail and checked the Spam folder. They could of been picked up as spam in which case you can move them back to the inbox

 

i lost some emails with the Spam issue. Now switched to using Gmail!

Not one "ninja" ever responded to my thread about it!

 

 

Posted from Apple iPad
Starter Poster
Posts: 6
Registered: ‎04-09-2017

Re: Missing clear net emails

by User1 Starter Poster
Message 4 of 7 (388 Views)

Thanks for your response :-)  Yeah, I had checked the spam folder, nothing in there.  I know I'm missing emails because I have not received the first email in a thread, but have received the 'reply to all' replies, and see my name on the origianl sent list.  So annoyed about the emails I presumably have no idea I am missing.

Senior Contributor
Posts: 210
Registered: ‎27-04-2012

Re: Missing clear net emails

by Senior Contributor capcomnz Senior Contributor
Message 5 of 7 (386 Views)

@User1

You could send @MikeHales (community manager) a Private Message to see if he can follow it up with the email engineers

Posted from Apple iPad
Starter Poster
Posts: 6
Registered: ‎04-09-2017

Re: Missing clear net emails

by User1 Starter Poster
Message 6 of 7 (381 Views)

Hey, thanks for that, I'll give it a go.

Senior Contributor
Posts: 210
Registered: ‎27-04-2012

Re: Missing clear net emails

by Senior Contributor capcomnz Senior Contributor
Message 7 of 7 (360 Views)
Posted from Apple iPad
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