03-07-2018 09:32 AM
just got my vodafone tv yesterday. tried to set it up last night, but to no avail. the issue is the remote not pairing (even after all steps taken). been trying to call the helpline but no answer (after 6x of 15mins). has anyone got this issue before and been resolved.
03-07-2018 11:09 AM
Do you now have the new Vodafone TV (small square set top box?)
Unsure what you mean, as the current remote is infrared so does not require pairing to the set top box. Or, do you mean you are trying to get it to control your TV set?
03-07-2018 12:55 PM
This isn't normal, you should not have to do this.
When your set top box starts up, do you see a Vodafone Logo or a Sky logo?
Can you please also PM me with your account number, so we can work out what your set top box is up to?
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