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remote not pairing

Starter Poster
Posts: 3
Registered: ‎03-07-2018

remote not pairing

by ccristobal Starter Poster
Message 1 of 5 (197 Views)

just got my vodafone tv yesterday. tried to set it up last night, but to no avail. the issue is the remote not pairing (even after all steps taken). been trying to call the helpline but no answer (after 6x of 15mins). has anyone got this issue before and been resolved.

Staff
Posts: 374
Registered: ‎21-04-2014

Re: remote not pairing

by Staff grantt Staff
Message 2 of 5 (187 Views)

Hi @ccristobal

 

Do you now have the new Vodafone TV (small square set top box?)

 

Unsure what you mean, as the current remote is infrared so does not require pairing to the set top box.  Or, do you mean you are trying to get it to control your TV set?

 

Cheers,

Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 3
Registered: ‎03-07-2018

Re: remote not pairing

by ccristobal Starter Poster
Message 3 of 5 (182 Views)

the setup stop while pairing the remote, see image . even if the click the (3 + yellow) it does work.

 

IMG_3516.JPG

Staff
Posts: 374
Registered: ‎21-04-2014

Re: remote not pairing

by Staff grantt Staff
Message 4 of 5 (176 Views)

Hi @ccristobal

 

This isn't normal, you should not have to do this.

 

When your set top box starts up, do you see a Vodafone Logo or a Sky logo?


Can you please also PM me with your account number, so we can work out what your set top box is up to?


Thanks,
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 3
Registered: ‎03-07-2018

Re: remote not pairing

by ccristobal Starter Poster
Message 5 of 5 (173 Views)

1. it does shows the vodafone tv logo at start up

2. then stops on that pairing part 

3. and then gives SA005 code error.

 

IMG_3515.JPG IMG_3516.JPG   IMG_3517.JPG

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