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green pixelated lines in tv screen.

New Poster
Posts: 1
Registered: ‎04-05-2015

green pixelated lines in tv screen.

by DebbieWealleans New Poster
Message 1 of 14 (1,193 Views)

Keep getting green pixelated lines on screen.  we have a telstra clear box.  we have spent hours on the phone tovodafone over the last wees for other issues. Getting a bit frustrated with the service and incompetence of some staff at vodafone.  Can you help.!.?

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Vodafone Ninja
Posts: 650
Registered: ‎23-10-2009

Re: green pixelated lines in tv screen.

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 14 (1,159 Views)

theres some great troubleshooting tips here

http://community.vodafone.co.nz/t5/Vodafone-TV-SKY/Read-Me-Vodafone-TV-Troubleshooting/td-p/130215

Otherwise let us know if you still need help

Vodafone Social Media Team
Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: green pixelated lines in tv screen.

by Ninja Master Ninja Master Ninja Master
Message 3 of 14 (1,156 Views)

@DebbieWealleansHave you it confirmed this is not a TV fault?

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Retired Staff
Posts: 3,380
Registered: ‎21-08-2010

Re: green pixelated lines in tv screen.

by Retired Staff Dylan Retired Staff
Message 4 of 14 (1,149 Views)

Are the lines active all the time, no matter what channel or tv input you're on?

Starter Poster
Posts: 4
Registered: ‎14-12-2015

Re: green pixelated lines in tv screen.

by MikeBraniff78 Starter Poster
Message 5 of 14 (706 Views)

I am experiencing this after our Vodafone TV box was replaced by Downers last week. I have power cycled, reset etc etc . It is getting a bit irksome the ongoing issues.

Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: green pixelated lines in tv screen.

by Ninja Master Ninja Master Ninja Master
Message 6 of 14 (700 Views)

@MikeBraniff78 Have you done the 3 finger reset?

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Starter Poster
Posts: 4
Registered: ‎14-12-2015

Re: green pixelated lines in tv screen.

by MikeBraniff78 Starter Poster
Message 7 of 14 (696 Views)

Yes I have done the three fingered reset and the box is running the latest firmware 3.8.3. Signal level is 75% quality 35DB

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Contributor
Posts: 58
Registered: ‎28-01-2013

Re: green pixelated lines in tv screen.

[ Edited ]
by Contributor Gaffer Contributor
Message 8 of 14 (694 Views)

We have noticed the same interference on several channels over the last week or so. Just assumed it was a transmission fault . A reset does not rectify the problem.

Ninja Master
Posts: 20,536
Registered: ‎06-08-2008

Re: green pixelated lines in tv screen.

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 9 of 14 (682 Views)

Thanks for the INFO raising this with the correct people now in VodafoneNZ

 

Edit: We need to know is the green pixelated lines happening on UFB (fibre) or Cable (HFC)? So far I can see Cable (HFC) mentioned

 

Thanks

I volunteer my time here on the community helping out, Not an official member of the social media team

John Reader | Systems Engineer | Vodafone NZ | +6421323505

To ask me a question directly here on the community post @johnr so I get an email advising me
Starter Poster
Posts: 4
Registered: ‎14-12-2015

Re: green pixelated lines in tv screen.

by MikeBraniff78 Starter Poster
Message 10 of 14 (674 Views)

This is occuring on HFC, Wellington region. Its occuring on all channels be it HD, Free to air or the Sky selection.
I have also checked that the cable from the wall plate to the splitter, from the splitter to the Motorola Modem and from the Motorola to the T-Box is tight.

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