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Vodafone tv issues

Starter Poster
Posts: 5
Registered: ‎18-02-2017

Vodafone tv issues

by chappers1 Starter Poster
Message 1 of 20 (1,394 Views)

Hi

 

I am having lots of problems with vodafone tv and have for a number of weeks.

The picture is lagging behind, freezing and pixalating with green lines.

I have 2 boxes. i have tried power off and on with both the router and the tv boxes but no luck.

Can anyone please help?

 

regards

Dave

Vodafone Ninja
Posts: 377
Registered: ‎21-07-2015

Re: Vodafone tv issues

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 20 (1,371 Views)

Hey @chappers1

 

 

Is this happening on both your decoders or just one? If you would like for me to look into your TV service  can you please private message me with your account number or phone number.

 

Thanks

^HA

Starter Poster
Posts: 5
Registered: ‎18-02-2017

Re: Vodafone tv issues

by chappers1 Starter Poster
Message 3 of 20 (1,369 Views)

Hi Hamish

 

Sorry but how do I private message you?

Starter Poster
Posts: 5
Registered: ‎18-02-2017

Re: Vodafone tv issues

by chappers1 Starter Poster
Message 4 of 20 (1,345 Views)

Hi Hamish

 

Did you receive my private message?

 

regards

Dave

Starter Poster
Posts: 5
Registered: ‎18-02-2017

Re: Vodafone tv issues

by chappers1 Starter Poster
Message 5 of 20 (1,321 Views)

Hi Hamish

 

Not sure if you have any solutions to the problems that I am having or do I need to discuss with someone else?

 

thanks Dave

Starter Poster
Posts: 6
Registered: ‎01-06-2015

Re: Vodafone tv issues

by PaulDempsey Starter Poster
Message 6 of 20 (1,283 Views)

Hi Dave
Your not alone - our Vodafone TV has been playing up quite a bit lately too.

Screen freezing/lagging and also periods of no audio.

Not sure how many other customers are experiencing the same issues.

Vodafone, there is obviously some major issues with the TV box both hardware & software - we customers (that keep your business ticking over) are paying for a service, that lately does not live up to the expectations promoted.

AND WHEN is the software going to be available for On-Demand, it has been promised for so long, but not eventuated.

On a plus for you guys - very disapointed that Vodafone & SKY merger was declined by the commerce commision - (this may have been a solution to alot of our issues) - unfair when the following day smellycom broker a deal with Netflix - unjustified.

 

End of rant...for now

Staff
Posts: 324
Registered: ‎21-04-2014

Re: Vodafone tv issues

by Staff grantt Staff
Message 7 of 20 (1,268 Views)

Hi @chappers1   Did Hamish reply to you?  If not, send me your details via PM and I will pass it on.

 

@PaulDempsey  Please PM me with your account number and I will also investigate your issue.

 

Cheers,
Grant

 

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 5
Registered: ‎30-03-2016

Re: Vodafone tv issues

by RobM Starter Poster
Message 8 of 20 (1,212 Views)
Just like you guys our tv box is freezing and then skipping parts of the recordings but noticed it is also freezing on live programmes and the guide too
Posted from Apple iPhone
Starter Poster
Posts: 5
Registered: ‎30-03-2016

Re: Vodafone tv issues

by RobM Starter Poster
Message 9 of 20 (1,211 Views)
P.s. Reset a number of times but no change 😓
Posted from Apple iPhone
Staff
Posts: 324
Registered: ‎21-04-2014

Re: Vodafone tv issues

by Staff grantt Staff
Message 10 of 20 (1,204 Views)

@RobM What channels have you noticed this on?

 

Cheers,

Grant

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
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