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Vodafone remote not working

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Posts: 2
Registered: ‎08-06-2017
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Vodafone remote not working

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by JFK01 Starter Poster
Message 1 of 4 (728 Views)
My vodafone tv remote only works intermittently, and then only when really close to the set top box. Like is 30cm. Batteries are new. I have also rebooted the box (3 finger restart) to ensure software is up to date. What else can i do?
Posted from Samsung SM-G570Y
Community Manager
Posts: 2,784
Registered: ‎02-02-2013

Re: Vodafone remote not working

by Community Manager Community Manager
Message 2 of 4 (714 Views)

Thanks for your post.

Can you ensure clear line of sight, no direct sunlight on the stb and also no fluorescent light nearby. If none of those then let me know, you may need a new one 

Cheers

Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPad
Starter Poster
Posts: 2
Registered: ‎08-06-2017

Re: Vodafone remote not working

by JFK01 Starter Poster
Message 3 of 4 (706 Views)
Thanks for the timely response. None of those things apply. How do i go about getting a new one?
Posted from Samsung SM-G570Y
Community Manager
Posts: 2,784
Registered: ‎02-02-2013

Re: Vodafone remote not working

by Community Manager Community Manager
Message 4 of 4 (871 Views)

Best to give us a call on 0800 438 448 and we can arrange a new one.

Channel Manager, Help & Support
Vodafone New Zealand
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