Vodafone TV & SKY

[JFK01]

My vodafone tv remote only works intermittently, and then only when really close to the set top box. Like is 30cm. Batteries are new. I have also rebooted the box (3 finger restart) to ensure software is up to date. What else can i do?

[MikeHales]

Thanks for your post.

Can you ensure clear line of sight, no direct sunlight on the stb and also no fluorescent light nearby. If none of those then let me know, you may need a new one 

Cheers

[JFK01]

Thanks for the timely response. None of those things apply. How do i go about getting a new one?

[MikeHales]

Best to give us a call on 0800 438 448 and we can arrange a new one.