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Vodafone TV remote not working

Starter Poster
Posts: 2
Registered: ‎30-08-2017

Vodafone TV remote not working

by kmac99 Starter Poster
Message 1 of 4 (125 Views)

I was having issues with my remote not working, and tried various fixes I found on these boards but nothing worked. Vodafone has since sent me out a new remote, however this remote isn't working either.

 

So it seems the problem might be with the box itself. Any ideas on what I could try? I have tried resetting the box already.

 

 

Vodafone Ninja
Posts: 317
Registered: ‎21-07-2015

Re: Vodafone TV remote not working

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 2 of 4 (93 Views)

Hey @kmac99

 

Is this still happening?  If so, is the 'STB' button lighting up on the remote when you try and change the channel/volume etc? If not, can you please press the STB button then try changing the channel.

 

Failing that,  please try doing a three button reset steps on how to do this can be found here.

 

Cheers,

^Hamish

Starter Poster
Posts: 2
Registered: ‎30-08-2017

Re: Vodafone TV remote not working

by kmac99 Starter Poster
Message 3 of 4 (85 Views)

Hi, thanks for your reply - yes, I'm still having this issue.

 

Yes, the STB button is lighting up when I try to use the remote. 

 

I have previously tried the three button reset as well, but have just tried it again tonight - still no luck.

 

Any further ideas I could try?

 

Thanks for your help! 

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Vodafone Ninja
Posts: 317
Registered: ‎21-07-2015

Re: Vodafone TV remote not working

by Vodafone Ninja Vodafone Ninja Vodafone Ninja
Message 4 of 4 (71 Views)

Hey,

 

Sounds like a tech may need to come out and replace Vodafone TV decoder, get in touch with our call centre on 0508 888 800  and they'll be able to arrange this.

 

Thanks,

^Hamish

 

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