30-08-2017 07:20 PM last edited 06-12-2017 09:46 PM by MikeHales
I was having issues with my remote not working, and tried various fixes I found on these boards but nothing worked. Vodafone has since sent me out a new remote, however this remote isn't working either.
So it seems the problem might be with the box itself. Any ideas on what I could try? I have tried resetting the box already.
01-09-2017 06:40 PM
Is this still happening? If so, is the 'STB' button lighting up on the remote when you try and change the channel/volume etc? If not, can you please press the STB button then try changing the channel.
Failing that, please try doing a three button reset steps on how to do this can be found here.
01-09-2017 09:17 PM
Hi, thanks for your reply - yes, I'm still having this issue.
Yes, the STB button is lighting up when I try to use the remote.
I have previously tried the three button reset as well, but have just tried it again tonight - still no luck.
Any further ideas I could try?
Thanks for your help!
02-09-2017 08:33 AM
Sounds like a tech may need to come out and replace Vodafone TV decoder, get in touch with our call centre on 0508 888 800 and they'll be able to arrange this.
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