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Vodafone TV freezing or black screen

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Registered: ‎25-02-2018
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Vodafone TV freezing or black screen

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by ses29 Starter Poster
Message 1 of 8 (2,546 Views)

Hi all

 

Over the past month we've noticed that our Vodafone TV either freezes or goes blank/black screen. We've tried various ways to get it out of this state but it usually requires us to do a hard reboot by unplugging the power cord. Every time it turns back on after this it does a "Essential System Disk Check"

Just today it frooze while watching the curling and so we unplugged and plugged back in and it did the disk check and it took some time. Then it was working for pretty much 5 minutes or less, then frooze again and we've rebooted yet again and it is currently going through a disk check.

I assume (and am on the hold to Vodafone right now) that there must be an issue with the harddrive or something and the decoder will need to be replaced.

But has anyone else experienced this? And if so, what was the solution?

 

Thanks Smiley Happy

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Posts: 1
Registered: ‎26-02-2018

Re: Vodafone TV freezing or black screen

by bazearnie New Poster
Message 2 of 8 (2,510 Views)

Have been experiencing the same problems, mainly when watching sports - very frustrating. 

THe unplugging for 5 mins is a hassle but the disk re-check is sooooo slow .

 

DId you get an answer from Sky/Vodafone on the issue? 

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Posts: 3
Registered: ‎25-02-2018

Re: Vodafone TV freezing or black screen

by ses29 Starter Poster
Message 3 of 8 (2,494 Views)

Hi bazearnie

I was on hold at the time of the post but when I got through to them, I explained what was happening - they said that it sounded faulty and that it'd need to be replaced. We arranged for a technician to come this morning - they phone you before arrival and it's all done now. Working fine. Give Vodafone a call and let them know, hopefully they can sort it for you quickly.

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Posts: 2
Registered: ‎19-09-2018

Re: Vodafone TV freezing or black screen

by Boro_boy Starter Poster
Message 4 of 8 (553 Views)
Mine keeps freezing and I need to turn over to get it up and running again or turn the set box off which sometimes doesn't even happen. This is the second issue I've posted on since getting Vodafone tv and not one single update has been done. Does anyone from Vodafone read these forums ?
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Registered: ‎25-04-2018

Re: Vodafone TV freezing or black screen

by MartynAndyDawson Starter Poster
Message 5 of 8 (517 Views)

I am having the same issue. TV freezers, sometime for upto 2 minutes, unless I power cycle the box.

If this is a fault how do I get a replacement TV box?

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Starter Poster
Posts: 5
Registered: ‎25-04-2018

Re: Vodafone TV freezing or black screen

by MartynAndyDawson Starter Poster
Message 6 of 8 (452 Views)

kinda pointless this forum then.

I had hoped to aviod hours on hold with their call centre...

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Registered: ‎24-10-2014

Re: Vodafone TV freezing or black screen

by Regular Contributor sikcapri Regular Contributor
Message 7 of 8 (461 Views)
They used to mate, not any more it seems..............
________________________________________________________
IT'S A TRAP!
Starter Poster
Posts: 3
Registered: ‎25-02-2018

Re: Vodafone TV freezing or black screen

by ses29 Starter Poster
Message 8 of 8 (454 Views)
I have no idea if anyone from Vodafone monitors these forums. I am no longer with Vodafone for numerous reasons, this issue being one of them.
I suggest though, that you phone Vodafone to report the fault and arrange for a technician to come out and replace if need be.
Good luck
Posted from Sony G3125
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