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Vodafone TV app and Customer Zone

Starter Poster
Posts: 2
Registered: ‎09-09-2016

Vodafone TV app and Customer Zone

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by bluenz Starter Poster
Message 1 of 4 (414 Views)

I currently sign in to customer zone with my account number. To use the new Vodafone TV app you cannot use your account number and require a login ID. I have tried to set this up in customer zone but I get an error message telling me to call 0508 735 373. I did that and after being passed around from pillar to post in the Phillipines for 1/2 an hour I'm still no nearer to finding a solution. Hopefully somebody on here can help.

Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: Vodafone TV app and Customer Zone

by Community Manager Community Manager
Message 2 of 4 (366 Views)

@grantt

Any suggestions for this one?

 

@bluenz

Will also ask the Customer Zone team.

Channel Manager, Help & Support
Vodafone New Zealand
Starter Poster
Posts: 2
Registered: ‎06-06-2018

Re: Vodafone TV app and Customer Zone

by SamYoung Starter Poster
Message 3 of 4 (133 Views)

I've got the same Issue, and have just got off the phone from a "Ninja" who has stated that this is a known issue that has been escalated to the CustomerZone Technical team, but that there is no SLA.

 

As this is preventing affected users from experiencing the full features of the Vodafone TV (I cannot use the Vodafone TV app until this is fixed, as i need to create my "personalised Login ID" to sign in) I'm interested to know if this will be escalated in priority or if its being actively worked on.

 

If not, odo i need to call the retention team to switch from fibre-x to fibre which is available at our address?

 

@MikeHales @bluenz 

 

 

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Community Manager
Posts: 2,862
Registered: ‎02-02-2013

Re: Vodafone TV app and Customer Zone

by Community Manager Community Manager
Message 4 of 4 (117 Views)
I’ll check in with the tv team to get you an update
Cheers
m
Channel Manager, Help & Support
Vodafone New Zealand
Posted from Apple iPhone
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