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Vodafone TV Update

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Posts: 8
Registered: ‎03-03-2014
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Vodafone TV Update

[ Edited ]
by Kimkam Starter Poster
Message 1 of 27 (8,242 Views)

Ive been reading around and it seems theres a Vodafone TV update due today. A couple of questions about this.

 

- Is it pushed automatically or do I need to update from the box?

 

- Whats included in the update? Were not very happy with Vodafone TV with box freezes, recording failures, artifacting and sound issues with some recordings and live tv, and poor performance around menus. 


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Staff
Posts: 324
Registered: ‎21-04-2014

Re: Vodafone TV Update

by Staff grantt Staff
Message 2 of 27 (10,676 Views)

Hi Kimkam

 

The update is pushed automatically, or downloaded immediately if you power-cycle.  If it hasn't already downloaded automatically overnight, it will tonight (or if you power-cycle).

 

There is some lower level fixes in the build and diagnostics to assist us in resolving problems.  This includes a fix for random crashes.  The new fix you will notice is for channel surfing via the channel up/down buttons.  You can hold down either channel up or down and the unit will cycle through the channels.  Stopping the button push will tune to the channel.

 

Cheers,
Grant

 

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.

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Accepted by NikT (Retired Staff)
‎03-10-2015 04:33 AM

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Staff
Posts: 324
Registered: ‎21-04-2014

Re: Vodafone TV Update

by Staff grantt Staff
Message 2 of 27 (10,677 Views)

Hi Kimkam

 

The update is pushed automatically, or downloaded immediately if you power-cycle.  If it hasn't already downloaded automatically overnight, it will tonight (or if you power-cycle).

 

There is some lower level fixes in the build and diagnostics to assist us in resolving problems.  This includes a fix for random crashes.  The new fix you will notice is for channel surfing via the channel up/down buttons.  You can hold down either channel up or down and the unit will cycle through the channels.  Stopping the button push will tune to the channel.

 

Cheers,
Grant

 

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Solution
Accepted by NikT (Retired Staff)
‎03-10-2015 04:33 AM
Starter Poster
Posts: 8
Registered: ‎03-03-2014

Re: Vodafone TV Update

by Kimkam Starter Poster
Message 3 of 27 (8,163 Views)

Cheers. Are there any plans for an updated box, or to improve the current one. It doesnt really stack up to Sky's HDi which is a shame.

Starter Poster
Posts: 2
Registered: ‎30-04-2014

Re: Vodafone TV Update

by TaylorBarnes Starter Poster
Message 4 of 27 (8,151 Views)

We Are Having Problems With Our T-Box Updating

 

Its Seems That Even After Updating It Continues To Repeat The Process Over Again, Its Been Going On All Day

 

Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Vodafone TV Update

by Ninja Master Ninja Master Ninja Master
Message 5 of 27 (8,144 Views)

Have you turned it off at the wall for about 1 minute?

Ex VodafoneNZ staff member 17 years 4 days
Starter Poster
Posts: 2
Registered: ‎30-04-2014

Re: Vodafone TV Update

by TaylorBarnes Starter Poster
Message 6 of 27 (8,142 Views)

yes we have,  & still nothing

Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Vodafone TV Update

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 7 of 27 (8,137 Views)

Does not sound good, Sounds like unit has crash and burned,

 

@GrantThomsCan you add any value here please?

 

 

Ex VodafoneNZ staff member 17 years 4 days
Staff
Posts: 324
Registered: ‎21-04-2014

Re: Vodafone TV Update

by Staff grantt Staff
Message 8 of 27 (8,130 Views)
Hi Taylor,

Please PM me your account number and first MAC address listed on the rear of the unit. I will put a stop to the loop.
If you provide that info I'll have someone call you and organise a tech visit (the unit will need to be swapped out for another).



Cheers
Grant
I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
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Ninja Master
Posts: 20,516
Registered: ‎06-08-2008

Re: Vodafone TV Update

[ Edited ]
by Ninja Master Ninja Master Ninja Master
Message 9 of 27 (8,127 Views)

To DM @GrantThoms click on his user name, Please do not post any personal INFO into the community,

 

Thanks Grant for the fast response Smiley Happy

 

John

Ex VodafoneNZ staff member 17 years 4 days
Staff
Posts: 324
Registered: ‎21-04-2014

Re: Vodafone TV Update

[ Edited ]
by Staff grantt Staff
Message 10 of 27 (8,118 Views)

No problem John... On my day off too! :-)

PM recieved and fix done. The tech guys will be given details to give a call.

Cheers
Grant

 

 

Edit:  Email request for call to Taylor has now been sent.

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
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