Reply

Vodafone TV Remote not working

Starter Poster
Posts: 4
Registered: ‎19-02-2014
Accepted Solution

Vodafone TV Remote not working

by CathK Starter Poster
Message 1 of 4 (1,004 Views)

Hi There,

 

I'm after some help please. My remote has stopped working. 

 

I have taken the following steps and its still not working

 

• Pressed the STB button to check its in STB mode. It was and the button flashes green.

• Checked the TV source is correct - HDMI 1

• Powered decoder and tv off for 10 seconds

• Changed the batteries twice (you know, just in case)

 

When I hit the buttons on the remote there is no flashing of the indicator light on the decoder.

 

Any advice please?

 

Thanks

Cath

 


Accepted Solutions
Highlighted
Starter Poster
Posts: 4
Registered: ‎19-02-2014

Re: Vodafone TV Remote not working

by CathK Starter Poster
Message 4 of 4 (1,611 Views)

FYI - I did get this problem solved without having to replace the remote.  I've posted this solution in case it can help anyone else.

 

 

On the decoder hold down the following buttons for 5 seconds

 Up arrow + Menu + Power Button.  Following this, power off the decoder for 10 sec.

 

After the restart the remote started working again.

 

Thanks,

Cath

 

 

View solution in original post

Solution
Accepted by topic author CathK
‎29-06-2016 04:06 PM

All Replies
Staff
Posts: 315
Registered: ‎21-04-2014

Re: Vodafone TV Remote not working

by Staff grantt Staff
Message 2 of 4 (998 Views)

Hi @CathK

 

Please call 0800 800 021 as you will need to request a replacement remote.

 

Thanks,
Grant

 

I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Staff
Posts: 16
Registered: ‎03-10-2015

Re: Vodafone TV Remote not working

by Staff DarrynJ Staff
Message 3 of 4 (991 Views)

Hi there,

 

As Grant said, it could be down to a faulty remote replacement, but I would just like to try something from my end, if you could message me your account number that would be greatly appreciated.

 

Thanks,

 

Darryn J | Vodafone Technical Support Specialist | Technical Support: 0508 888 800
Highlighted
Starter Poster
Posts: 4
Registered: ‎19-02-2014

Re: Vodafone TV Remote not working

by CathK Starter Poster
Message 4 of 4 (1,612 Views)

FYI - I did get this problem solved without having to replace the remote.  I've posted this solution in case it can help anyone else.

 

 

On the decoder hold down the following buttons for 5 seconds

 Up arrow + Menu + Power Button.  Following this, power off the decoder for 10 sec.

 

After the restart the remote started working again.

 

Thanks,

Cath

 

 

Solution
Accepted by topic author CathK
‎29-06-2016 04:06 PM
Stats
  • 3 Replies
  • 39w ago
  • 1,005 Views
  • 0 Kudos
  • 3 Contributors
Kudos 101- Don't be shy, hand it out today