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Vodafone TV Remote not working

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Posts: 2
Registered: ‎25-09-2014
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Vodafone TV Remote not working

[ Edited ]
by paul2 Starter Poster
Message 1 of 9 (7,212 Views)

My remote has stopped working. I checked the message boards and found the following:

 

"When you press either of the TV,STB or DVD buttons on the remote do the lights on the remote come on? If they don't then the remote will need to be replaced. If they do then perhaps the decoder needs to be replaced."

 

I tried these steps and the lights on the remote come on, but nothing changes. So do I need a new decoder?

 

This is almost unbelievable. I called and was on hold for 45 minutes!!! Are you really that busy vodafone?? I have only had the decoder one week. This service is not good. I need a remote working tomorrow for a party with children, how do i explain that we cant work the tv correctly??

 

Please help ASAP


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Staff
Posts: 318
Registered: ‎21-04-2014

Re: Vodafone TV Remote not working

[ Edited ]
by Staff grantt Staff
Message 5 of 9 (9,995 Views)
Hi

Check your TV is on the correct input (ie:HDMI 1) and press the STB button on your remote. It sounds like you have accidentally tuned the TV to the wrong input.

Cheers
Grant
I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.

View solution in original post

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Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM

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Staff
Posts: 318
Registered: ‎21-04-2014

Re: Vodafone TV Remote not working

by Staff grantt Staff
Message 2 of 9 (7,202 Views)
Hi @paul2

Try a power off of the Vodafone Digital TV Recorder at the wall socket for 10 seconds, then power back on.

Cheers
Grant
I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
Staff
Posts: 318
Registered: ‎21-04-2014

Re: Vodafone TV Remote not working

by Staff grantt Staff
Message 3 of 9 (7,201 Views)
Btw: please provide a link to that post about replacing the unit and not the remote. That does not sound correct.
I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
Starter Poster
Posts: 2
Registered: ‎28-10-2014

Re: Vodafone TV Remote not working

by lespres Starter Poster
Message 4 of 9 (7,037 Views)

after watching a film through media player, I could not get the remote to work. I can get TV by using the manual button on the t box

but it is coming through on a different station?

Highlighted
Staff
Posts: 318
Registered: ‎21-04-2014

Re: Vodafone TV Remote not working

[ Edited ]
by Staff grantt Staff
Message 5 of 9 (9,996 Views)
Hi

Check your TV is on the correct input (ie:HDMI 1) and press the STB button on your remote. It sounds like you have accidentally tuned the TV to the wrong input.

Cheers
Grant
I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
Solution
Accepted by Lon (Staff)
‎03-10-2015 04:33 AM
Starter Poster
Posts: 2
Registered: ‎28-10-2014

Re: Vodafone TV Remote not working

by lespres Starter Poster
Message 6 of 9 (7,026 Views)

so simple! thank you for your prompt reply and help!

Staff
Posts: 318
Registered: ‎21-04-2014

Re: Vodafone TV Remote not working

by Staff grantt Staff
Message 7 of 9 (7,022 Views)
:-)
I work in a contractor role for Vodafone in the Media Services Group.

Please note that I am not a part of the social media team and help out on my own time where possible.
Posted from Apple iPad
Starter Poster
Posts: 4
Registered: ‎01-05-2015

Re: Vodafone TV Remote not working

[ Edited ]
by BruceNicol Starter Poster
Message 8 of 9 (6,192 Views)

My remote stopped working. I spent 25 minutes on hold and someone got my information and said they would transfer me to support services. They said it will only be a minute to wait. Then someone said that I rang out of hours and hung up. Skytv was great service, this is appalling.

Starter Poster
Posts: 7
Registered: ‎15-06-2014

Re: Vodafone TV Remote not working

by raegra Starter Poster
Message 9 of 9 (5,828 Views)

It is a pity you cannot down load  a manual for working your TV REMOTE. Have been caught my self but only pushing buttons I came up witha result but donot no how

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