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Vodafone TV 4K (2160p) no longer working

Starter Poster
Posts: 2
Registered: ‎25-04-2018

Vodafone TV 4K (2160p) no longer working

by JohnSouthward Starter Poster
Message 1 of 3 (717 Views)

Just noticed today that my Vodafone TV box will no longer output 4K (2160p) video.

The option is even gone from the box in it's settings menu.

 

Is this a temporary change or do I have a defective unit?

 

Staff
Posts: 383
Registered: ‎21-04-2014

Re: Vodafone TV 4K (2160p) no longer working

by Staff grantt Staff
Message 2 of 3 (689 Views)

Hi @JohnSouthward

 

This isn't a change made by us.  Can you please advise if you are connected direct to your TV set or via some other device?

Have you tried a complete power-down then power-back up of the other devices?

 

Regards,.
Grant

 

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
Starter Poster
Posts: 2
Registered: ‎25-04-2018

Re: Vodafone TV 4K (2160p) no longer working

by JohnSouthward Starter Poster
Message 3 of 3 (684 Views)

Hi, thanks for your reply.

 

I didn't even hard reset it (I soft powered it off last night) but it seems to be working fine again and there is a "4K" option in the settings menu again.

 

Very odd, and this was the first issue I had had with the box otherwise it's been very stable.

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