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TV App Can't Find Set Top Box

Regular Poster
Posts: 17
Registered: ‎22-09-2014

TV App Can't Find Set Top Box

[ Edited ]
by Regular Poster invergordon Regular Poster
Message 1 of 5 (570 Views)

I Have the TV Set Top Box connected to my VF hub via Ethernet cable and all works OK.  I downloaded and logged into the TV App on my Android phone and I see some stuff but the app says it cannot find a STB on my Wifi network.

 

Well of course it wouldn't the box isn't connected by Wifi.  How is this ever going to work?

 

I'm confused, I can't do anything with the TV app at home.  Duh!

Starter Poster
Posts: 5
Registered: ‎13-01-2018

Re: TV App Can't Find Set Top Box

by IanCox Starter Poster
Message 2 of 5 (545 Views)

Yip same here neither ipad or iphone and find the box......is it possible the router is blocking a broardcast singnal?

 

Starter Poster
Posts: 7
Registered: ‎02-02-2018

Re: TV App Can't Find Set Top Box

by MikeFulstow Starter Poster
Message 3 of 5 (452 Views)

Broadcast won't be an issue unless you have the phone and STB on 2 different subnets.

Starter Poster
Posts: 5
Registered: ‎13-01-2018

Re: TV App Can't Find Set Top Box

by IanCox Starter Poster
Message 4 of 5 (437 Views)

MikeFulstow wrote:

Broadcast won't be an issue unless you have the phone and STB on 2 different subnets.


Hi Mike,

 

Which ports does it broardcast on any idea? It maybe that I use my own router and not the Vodafone Hub as I found that far from good and totallty underpowered for my needs.

 

Ian

Staff
Posts: 360
Registered: ‎21-04-2014

Re: TV App Can't Find Set Top Box

[ Edited ]
by Staff grantt Staff
Message 5 of 5 (435 Views)

Please power-cycle your set top box (remove its power cord, then plug it back in).

I work in Media Operations.

Please note that I am not a part of the social media team and help out on my own time where possible.
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